Technical Support Engineer Sr.
hace 9 horas
**ADVANTECH** is a global leader in **industrial computing, IoT, and Edge AI solutions**, with operations in over 25 countries worldwide. We enable digital transformation across key industries such as manufacturing, transportation, energy, healthcare, and industrial automation through innovative and reliable technology.At **ADVANTECH Mexico**, we foster a collaborative, results-driven environment where continuous improvement, operational excellence, and professional development are core to how we work—fully aligned with global standards and best practices.**About the Role**We are looking for a **Senior Technical Support Engineer** with strong technical expertise and leadership skills to **take ownership of the Technical Support function**.This role goes beyond hands-on technical support. It requires **strategic thinking, leadership mindset, and cross-functional collaboration** to deliver best-in-class technical support aligned with business growth.As a senior contributor, you will act as a **technical authority**, support commercial teams, and drive **continuous improvement** across support processes, tools, and customer experience.**Key Responsibilities**- Lead and own the **Technical Support area**, ensuring service quality, efficiency, and scalability.- Act as the **main technical escalation point** for complex internal and external customer issues.- Prepare detailed **technical and site reports** related to delivered support.- Install, upgrade, configure, and maintain systems, products, and solutions.- Provide customer support during **installation, commissioning, and post-sales** phases.- Train and mentor junior engineers and **support Sales teams** on product usage, specifications, and solutions.- Collaborate closely with **Sales, Presales, Product Management, and Management** teams.- Review and fully understand product specifications and technical documentation.- Contribute to **product development feedback loops** based on customer and market insights.- Conduct **market and competitor analysis**; prepare technical reports and presentations.- Drive **continuous improvement initiatives, standardization, and best practices** within Technical Support.- Ensure alignment between technical support activities, customer needs, market trends, and business priorities.**Requirements**:- Bachelor’s Degree in **Electronics, Telecommunications, IT**, or related fields.- **5+ years of solid technical experience** in support, presales, or technical engineering roles.- Proven leadership experience or **strong readiness to lead** a technical function or team.- Strong sense of **ownership, accountability, and decision-making**.- Ability to manage **priorities, timelines, and multiple stakeholders**.- **Project Management experience** is highly desirable.- Excellent **communication, presentation, and stakeholder management** skills.- Strong **customer-oriented mindset** (internal and external).- High level of organization, self-management, and sense of urgency.- **Advanced English proficiency** (90-100%).- **USA Visa** is preferred.Tipo de puesto: Tiempo completoSueldo: $35,000.00 - $45,000.00 al mesBeneficios:- Estacionamiento de la empresa- Seguro de gastos médicos mayores- Seguro de vida- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaLugar de trabajo: Empleo presencial
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