Manager Recruitment Administration

**Who We Are**:We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it.**We are currently hiring a Manager to support our Recruitment Administration. This role is located in Monterrey, MX.****The role**:The Manager is responsible for leading administration team(s) that are part of the AMS Global Administration Centre of Excellence. They monitor the teams’ delivery ensuring that their performance is optimised and meets key performance metrics such as productive utilisation, capacity x utilisation, placement per admin FTE, and other contractual performance measures. The focus for this role is driving COE priorities, owning productivity metrics, Continuous Improvement, reporting analysis, compliance and cost optimisation. Typically this role would be present in a large multi-disciplined and a highly regulated environment.**Job Duties**:- Administration service running smoothly with positive feedback from internal/ external stakeholders and 0 escalations resulting in remediation or service credits- Headcount, placement per admin FTE, admin cost per placement as well as any other relevant metrics in line with forecast and budget- Administration resource levels proactively managed- Performance measures achieved in line with contractual obligations- Accurate reporting delivered both internally and externally- Continuous improvement of existing services- Efficiency target delivered- Waste identified and eliminated- Highly motivated and engaged team, measured through Engagement metric- Clear, robust and measurable People, Comms and Engagement Plan for account/team; shared and understood- Work with the Senior Manager of Recruitment administration to develop account and team targets, budgets and SLAs (including effectiveness measures, timelines, quality, delivery of administration services and customer satisfaction)- Monitor the budget / SLA / efficiency target achievement and highlight any failures or areas of concern to COE Leadership, account management teams and GCSC Managers / Team leaders (as appropriate) to enable them to take action e.g using a red flag mechanism to predict potential failures- If required, work with Client Services Team as well as other stakeholders to develop action plans to address any issues- Build successful relationships with Client Services Team, Implementation Team and other internal functions to ensure partnership- Support the growth of admin COE by driving the implementation of admin solutions for new clients- Manage risk log; monitor escalations through to resolution. Analyse trends and work with the management team to determine action plans to address any issues- Role model leadership for all people within Administration within a region- Develop AMS talent for the future through robust hiring and driving performance and a culture of continuous development, wellbeing, inclusion, engagement and ultimately retention - make administration a great place to work- Empower Senior Managers, Managers and Team Leaders to lead their teams, ensuring the whole team knows what is expected of them, how they’re performing and have the knowledge and skills to be the best they can be at AMS