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**Summary**:Are you Looking for a jumpstart in the telecommunications field? Our IT team is looking for youAs the telecom tech, you will be responsible for phone system administration. Supporting and implementing new routing configurations and general system maintenance for our Tijuana Shared Service Site.**Job responsibilities**:- Primary management of Telecom tickets- User creation, deletion, and configuration for phone system- System phone creation- Phone extension configuration- Creating and updating call routing documents- Maintaining telecom inventory documents- Creating and maintaining call reports- Configuring users on Calabrio (call recording system)- Troubleshooting system issues. Such as but not limited to- Call Quality issues- Failed inbound and outbound calls- Failed user login to phone system- Audio issues- Faxing issues**What are we looking for?****Required**:- University/ College degree- 1+ years of experience in Helpdesk or Telecom support**Specialized Knowledge**:- Knowledge of Networking, VoIP- Basic knowledge of Cisco Unified Communications Manager (CUCM)- Service now knowledge or any other ticket handling system**Language Level**:- Intermediate English level**Computational Level**:- Microsoft Office (PowerPoint, Outlook, Word)**What can Seguros Confie offer you?**- Engaging and supportive work environment. That is how we were voted as the “Best Call Center in Tijuana” for 2021- Being part of a team where you can balance your personal and professional life. We've created a great environment for our team members to experience a healthy work-life balance.- Employee engagement events- Perks and discounts- All employees at Seguros Confie can ask for three extra paid days off after their first 90 days with us- Private Health Insurance and more- All law benefits**Visit our web sites
