Customer Success Coordinator
hace 2 semanas
PURPOSEThe Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience with GlobalTranz. The Customer Success Coordinator is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific SOPs.ESSENTIAL DUTIES & RESPONSIBILITIES- Ensure all account activities are in accordance with established standard operating procedure for their assigned account- Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logístically feasible for success- Assist their pod members in ensuring that their assigned customer(s) are always satisfied in their partnership with GlobalTranz- Work directly with Customer Success team members to ensure finance collections are being handled smoothly and in accordance with GTZ (or customer-specific contract) states- Work directly with Carrier Sales to ensure they are following the customer’s SOP guidelines- Capable of stepping in and managing their account(s) in the absence of respective team members- Proactively monitor customer shipments to ensure on-time load deliveries and pick-upsREQUIRED KNOWLEDGE/SKILLS/ABILITIES- Extremely detail-oriented and goal-focused- Willingness to learn on-the-fly while retaining coaching and training- Proactivity toward daily tasks- Available after-hours for any necessary customer urgent issues and needs that may occur- Exceptional time management and organizational skills- Demonstrate excellent written and verbal communication skills- Excels in team-based environment- Required to work a hybrid schedule including in-office hoursQUALIFICATIONS/EDUCATION- Associate’s or bachelor’s degree preferred- 1-2 years’ experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferredPHYSICAL DEMANDS & WORK ENVIRONMENT**Work Environment**: Job is performed in a general office environment or remote.Physical RequirementsNP Not PresentO Occasional (Up to 25% of time)F Frequent (26%-74% of time)C Constant (75% or more of time)
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Customer Success Coordinator
hace 4 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the...
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Customer Success Coordinator
hace 4 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the...
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Customer Success Coordinator
hace 1 semana
Monterrey, México WWEX Group A tiempo completoPURPOSE The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive...
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Customer Success Coordinator
hace 2 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSE The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive...
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Customer Success
hace 6 días
Monterrey, México Bond A tiempo completo**Bond** es una empresa que conecta oportunidades con talento joven, estamos buscando a un **Customer Success **para una de nuestras empresas aliadas, **Nufi.** **RESPONSABILIDADES** - OnBoarding de los clientes y orientarlos a través del funcionamiento de nuestra plataforma para que los clientes puedan sacar el mayor valor de nuestra solución. - Analizar...
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Customer Success Specialist
hace 2 semanas
Monterrey, México Brella A tiempo completo**Hey there! Here is Brella in a nutshell**: Established in 2016, Brella has already helped hundreds of thousands of people at events find jobs, colleagues, investors etc. and is on a path towards rapid international scaling. We provide the world’s smartest event app for events with the heart of networking and so far we have digitally transformed thousands...
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Customer Success Specialist
hace 20 horas
Monterrey, México Brella A tiempo completoAbout Brella Hey there! Here is Brella in a nutshellEstablished in ****, Brella has already helped hundreds of thousands of people at events find jobs, colleagues, investors etc. and is on a path towards rapid international scaling.We provide the world's smartest event app for events with the heart of networking and so far we have digitally transformed...
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Customer Success
hace 4 semanas
Monterrey, México GoStrategy A tiempo completo¡Únete a nuestro equipo como Customer Success y sé parte de nuestra misión de brindar experiências excepcionales a nuestros clientes en Estados Unidos!En nuestra empresa, nos destacamos como proveedores líderes de dispensadores de combustible, puntos de venta y terminales de servicio.Como Customer Success, tu objetivo principal será asegurar la...
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Customer Success Manager
hace 3 días
Monterrey, México Vivo Consulting A tiempo completoVIVO offers excellent benefits and vibrant corporate culture. In addition to being recognized as a Procurement leader, Vivo has won numerous accolades in the Ariba and SAP Industry, including several “Services Partner of the Year” awards.**Job Description Overview**A Customer Success Manager’s responsibilities include supporting customers as they...
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Customer Success Manager
hace 3 días
Monterrey, México Vivo Consulting A tiempo completoVIVO offers excellent benefits and vibrant corporate culture. In addition to being recognized as a Procurement leader, Vivo has won numerous accolades in the Ariba and SAP Industry, including several “Services Partner of the Year” awards. **Job Description Overview** A Customer Success Manager’s responsibilities include supporting customers as they...
