Digital Workplace Services

**Company Overview**:Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.**Job Overview**:Role SummaryThe Digital Workplace Services Architect will play a critical role in advancing Milestone Technologies’ portfolio of offerings for our global customers. Leveraging deep technical expertise, strong architectural vision, and a consultative approach, this individual will drive digital transformation initiatives, optimize end-user computing environments, and ensure modern, secure, and high-performing digital experiences.Combining elements of enterprise support services and architecture, endpoint automation, experience analytics (DEX), device lifecycle management, and collaboration tools, (this role requires both strategic thinking and hands-on technical execution. You will collaborate with C-level stakeholders, technical teams, and cross-functional partners to create roadmap strategies, solution proposals, and transformation plans that address customers’ evolving needs.Key Responsibilities1. Architecture & Strategy- Develop target reference architectures and transformation roadmaps for digital workplace solutions (e.g., digital workplace services, support, Cloud/SaaS integrations, low-code platforms).- Partner with senior leadership to assess current IT landscapes, identify capability gaps, and propose forward-thinking strategies aligned with customer business goals.2. Technical Leadership & Solution Design- Drive high-level solution designs that include components such as endpoint management, automation tooling, and DEX insights.- Conduct performance analysis and capacity planning across Windows, Mac, and mobile operating environments to ensure robust, cost-effective solutions.3. Collaboration & Stakeholder Engagement- Act as a trusted advisor to executives, business stakeholders, and clients—often up to CEO level—to translate complex technical concepts into clear business value.- Work closely with internal teams (e.g., Sales and Service Delivery) and external vendors to ensure portfolio solutions meet both technical and financial objectives.4. Service & Portfolio Development- Contribute to new service offerings around digital workplace, including security, automation, collaboration, and AI-driven user experience.- Lead and mentor engineering teams and provide technical guidance during implementations, and champion best practices in agile delivery, ITSM/ITIL, and overall solution quality.5. Implementation & Delivery Oversight- Oversee end-to-end project execution: from proof-of-concept (PoC) to production rollout, ensuring alignment with architecture standards and project timelines.- Conduct root cause analyses, troubleshoot critical issues, and collaborate with cross-functional teams to deliver stable, enterprise-grade workplace solutions.6. Security & Compliance- Integrate security requirements into all aspects of the digital workplace ecosystem, following frameworks like ISO 27001, SOC 2, or equivalent standards.- Ensure solutions adhere to compliance and governance protocols, including identity and access management best practices.7. Continuous Improvement & Thought Leadership- Remain up to date on emerging technologies (e.g., Google Cloud Platform, AI-based DEX, virtualization solutions) and incorporate relevant innovations into service offerings.- Evangelize and lead workshops/training sessions to upskill teams and foster a culture of innovation within the organization.- Required Skills & Experience- Extensive Experience in Digital Workplace & Architecture- Strong background in end-user computing (Windows, Mac, Mobile), including endpoint management tools (e.g., SCCM, Intune, Jamf) and virtualization (e.g., AVD, Citrix).- Automation & Performance Analysis- Hands-on expertise with scripting/automation (PowerShell, Python, or similar), DEX tools, and performance analyzers (e.g., Windows Performance Analyzer).- Collaboration Platforms & Integration- Experience with Google Workspace (advanced administration, APIs, scripting) or Office 365, including identity management (SSO, SCIM provisioning).- Leadership & Stakeholder Management- Demonstrated experience leading cross-functional teams and driving transformatio