Senior Solutions Engineer

We are seeking a passionate and innovative **Senior Solutions Engineer** to join our Engineering team as a pivotal link between our cutting-edge generative AI product and our clients.You will collaborate with Sales, Customer Success, and Product teams to facilitate client success throughout the pre-sales, onboarding, and integration processes, shaping the future of legal technology.**Responsibilities**- Act as a technical advisor for clients across pre-sales, onboarding, support, and business reviews- Provide white-glove support to Enterprise clients, enabling file integration through custom-coded workflows using Python- Collaborate with Account Executives and Technical Account Managers to understand client requirements and objectives- Advocate for customer needs internally by collaborating with Product, Sales, and Marketing teams to enhance client experiences- Translate business problems into practical technical solutions with a focus on innovation- Strengthen customer partnerships by serving as the technical expert in relationship selling- Build and nurture long-term client relationships, ensuring smooth onboarding, adoption, and sustained success- Gain expertise in APIs, internal tools, and administrative workflows to deliver efficient technical solutions- Communicate technical concepts, system architecture, and product functionality clearly to technical and non-technical stakeholders- Foster seamless client experiences through strong internal collaboration across teams- Develop novel workflows or integrations to address unique customer requirements or internal team needs**Requirements**:- 1-2 years of hands-on experience in software development, particularly with Python, and capability to work with REST APIs; familiarity with document and spreadsheet formats like PDF, DOCX, CSV, and XLSX is an advantage- Proficiency in command-line tools and ability to work across Windows, Mac, and Linux environments- Knowledge of cloud platforms such as Google Cloud Platform (GCP) and Amazon Web Services (AWS)- Capability to operate virtual machines and utilize remote desktop environments effectively- Strong problem-solving abilities paired with creativity to deliver customer-specific solutions- Empathy, team orientation, and an unwavering commitment to customer success- Excellent communication skills, with the ability to engage in executive-level discussions and technical deep dives- Previous experience in technical sales or customer-facing roles is beneficial but not mandatory; a customer-first mindset and strong interpersonal skills are essential- Thrives in fast-paced, dynamic environments and enjoys tackling complex challenges at the forefront of legal technology**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.