Service Delivery Manager
hace 2 semanas
Description- To lead and take ownership of, and manage through to resolution, Incidentescalations raised by external and internal clients.- Leadership: Develop the skills, attitude and business awareness of members withinthe Team so as they perform at optimal level- Quality: Ensure high quality of deliverables to the business. Take ownership andaccountability for problem resolution arising from deliverables.- Performance: Ensure that SLA’s are being met and adhered to. Development ofmembers in the team to increase their skill set- Improvement: Continually aim to improve the support and reporting processes ofPPS Service Delivery- Process driven approach with exposure to one of the following control frameworksITIL, Six Sigma, PCI DSS, SOC or others- Minimize the impact of Incidents that cannot be prevented- Ownership of escalated Incident through to resolution- Able to produce reports on Key Performance Indicators- Proactively communicates status of tasks- Notifies stakeholders of service impacting operations to negotiate timings**Requirements**:ESSENTIAL- Must have substantial professional experience of leading a Service Delivery Team- Certification in Operations discipline in any one of the following ITIL/Six Sigma/ISO- Competent in the use of Linux/Unix/SQL.- Knowledge of using Monitoring Tools such as App Dynamics - OpsGenie - Nagios- Ability to write reports and business correspondence- Use data to drive better outcomes- Ability to effectively present information and respond to inquiries from clients,skills that develop client confidence, respect and develop cooperative relationshipswith all levels of people throughout the organisationDESIRABLE- Experience in the financial services sector- Knowledge of Oracle SQL- Knowledge of back office technologies- Vendor management and contract negotiation experience- Proficiency in MS Word, Excel, PowerPoint, BI tools5 years
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IT Service Delivery Manager
hace 4 semanas
Miguel Hidalgo, México Willis Towers Watson A tiempo completoThe IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues in the LATAM region by effectively managing business relationships, resolving service performance or degradation challenges, and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible...
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IT Service Delivery Manager
hace 1 día
Miguel Hidalgo, México Willis Towers Watson A tiempo completoThe IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues in the LATAM region by effectively managing business relationships, resolving service performance or degradation challenges, and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible...
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Service Customer Manager Ti
hace 7 días
Miguel Hidalgo, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Miguel Hidalgo, Ciudad de México**: **Quienes Somos** - Socios estratégicos de una de las compañías de telecomunicaciones más importantes en el mundo, con presencia en España, México y Latam, desarrollamos soluciones digitales innovadoras, cuidamos de quienes laboran con nosotros, ofrecemos estabilidad,...
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Service Delivery Manager
hace 1 semana
Miguel Hidalgo, México Connectingology A tiempo completoDescripción Únete a una importante consultora de tecnología internacional como nuestro nuevo Service Delivery Manager. En este rol crucial, serás responsable de garantizar que los servicios de tecnología de la información (TI) de la empresa funcionen de manera eficiente y efectiva, proporcionando un soporte excepcional a nuestros clientes y colaborando...
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Operations Service Delivery Manager
hace 1 semana
Miguel Hidalgo, México Connectingology A tiempo completoDescription Provide support, direction, supervision and coordination of activities for First and Second Line Teams and monitor their progress and expectations. - Refinement of Incident Management processes to align with ITIL/Six Sigma/ISO framework Meeting Incident SLA levels Accountable to Head of Service Operations Responsible for 1st & 2nd line...
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IT Delivery Infrastructure Manager
hace 4 semanas
Miguel Hidalgo, México PepsiCo A tiempo completoOverview:At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences.Our culture is guided by...
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IT Delivery Infrastructure Manager
hace 4 días
Miguel Hidalgo, México PepsiCo A tiempo completo**Overview** At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences. Our culture is...
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IT Delivery Infrastructure Manager
hace 1 día
Miguel Hidalgo, México PepsiCo A tiempo completoOverview: At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences. Our culture is guided...
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Network Infrastructure Delivery Manager
hace 1 semana
Miguel Hidalgo, México PepsiCo A tiempo completoOverview: At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences. Our culture is guided...
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Delivery Manager Semisr
hace 2 semanas
Miguel Hidalgo, México RecluIT A tiempo completo**Colabora para diferentes iniciativas en la Gestión de Proyectos de Desarrollo de Software para un cliente en Estados Unidos.**: Vacante: Delivery Manager Semisr Educación, Afín a tecnologías de la información Conocimientos: - Gestión de proyectos de desarrollo de Software - Gestión de Personal - Metodología Scrum - SAFE Ofrecemos: Sueldo...
