Customer Success Manager

hace 2 meses


distrito federal, México Cerby Inc. A tiempo completo

At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.


We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers’ business.

Job Description

What you will do:

  • Manage existing customer relationships to ensure customer loyalty and expand our business relationships.
  • Conduct regular business reviews and collaborate with customers to present strategic security strategies.
  • Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs.
  • Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby.
  • Own new customer onboarding process, ensuring quick value realization.
  • Handle customer requests, answer questions, and guide them through best practices.
  • Create and optimize existing processes within the company and actively enhance all Customer Success initiatives.
Qualifications

What we are looking for:

  • 5 - 10 years of experience in customer success management positions or similar.
  • Experience working with enterprise customers.
  • Ability to communicate and foster positive business relationships (English required, a second language is a plus).
  • Basic understanding of web technologies.
  • Accountability and personal organization are essential.
  • Ability to establish milestones and keep all team members on task.
  • Experience analyzing and optimizing the existing processes in the Customer Success department.
  • Problem-solving and high-level troubleshooting abilities.
  • Experience working within the Identity and Access Security space is a plus.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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