Virtual Customer Success Manager
hace 2 meses
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.
How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you’ll do :
This is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed.
The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption and retention & renewals.
The role manages diverse, high profile and / or key accounts.
Key tasks of this role :
- Develop a trusted relationship with key stakeholders and decision makers
- Understand and respond to customer needs bringing the customers value in to focus.
- Define and drive a targeted goal-based support engagement plan to realize key business, proving a Preferred Success scorecard.
- Provide expertise to customers’ use of SAP Cloud solutions, focusing on SAP Cloud solutions.
- Facilitate access to product and functional expertise for certain topic areas e.g. via Empowerment Sessions.
- Provide personalized Quarterly Release Review & Continuous Trend analysis for Risk mitigation to support customer to develop an appropriate strategy that maximizes adoption
- Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed.
What you bring :
You have a proven record of successful account management, a proactive learner and creative problem solver who thrives in a fast-paced environment.
You enjoy interactions that lead to ultimate customer success and satisfaction. You focus on details, particularly with communication, follow-up and documentation and you delight in exceeding customer expectations.
- Customer orientation and focus on quality, as well as skills to interact / collaborate with customer IT and LOB decision makers
- An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid
- Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage
- Ability to deliver results under pressure, work independently and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
- Excellent communication, enthusiastic, strong work ethic and a positive attitude
EDUCATION, QUALIFICATIONS AND WORK EXPERIENCE
- Bachelor or Honours Degree an advantage
- 3 years’ Customer Success Management or working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
- Experience in working in global / virtual teams is an advantage
- Work with customer assignments located in Latin-American (with potential to support US).
- Fluent in Spanish and English
Meet your Team
We are a team of nearly 25 Customer Success Partners based out of Ireland (46 Globally) supporting 520 customers and growing.
Preferred Success safeguards customer success by delivering high value pro-active engagements with great effectiveness and consistency to all customers.
Our innovative, versatile and consistent approach allows us to always put our customers’ outcomes at the heart of everything we do.
We do this by providing trusted advisors focused on delivering excellence, who deploy tailored engagement plans with best practice pre-defined content across all cloud solutions.
Benefits & Location : We operate a Hybrid working environment where our Pledge to Flex model allows for Flexible Working options.
This position can be based in Mexico & attendance is required in person.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team :
For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy .
EOE AA M / F / Vet / Disability :
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID : 400266
Work Area : Sales
Expected Travel : 0 - 10%
Career Status : Professional
Employment Type : Regular Full Time
Additional Locations :
LI-Hybrid.
#J-18808-Ljbffr-
Virtual Customer Success Manager
hace 4 semanas
distrito federal, México SAP SE A tiempo completoAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Customer Success Manager
hace 1 mes
distrito federal, México Clarivate A tiempo completoWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk, and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...
-
Customer Success Manager
hace 3 semanas
distrito federal, México Clarivate A tiempo completoWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...
-
Customer Success Manager
hace 1 mes
distrito federal, México Clarivate Analytics A tiempo completoWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...
-
Manager, Customer Success
hace 1 mes
distrito federal, México Gigamon A tiempo completoAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers eliminate security blind spots,...
-
Customer Success Manager
hace 2 meses
distrito federal, México Morad Law Group A tiempo completoWhat’s the opportunity? We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? Working with both our internal teams as well as clients. Provide “voice of customer feedback” to internal DLOCAL teams. Develop effective long-term key customer relationships....
-
Customer Success Manager
hace 2 meses
distrito federal, México Cerby Inc. A tiempo completoAt Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer Success Manager who can become a partner,...
-
Sr. Customer Success Manager
hace 4 semanas
distrito federal, México Gigamon A tiempo completoAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...
-
Customer Success Manager
hace 2 meses
distrito federal, México Salesforce, Inc. A tiempo completoThe Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s...
-
Customer Success Manager
hace 2 meses
distrito federal, México Monograph A tiempo completoWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering...
-
Customer Success Manager
hace 1 mes
distrito federal, México Ogury A tiempo completoOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies, and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data , which is meticulously collected and crafted from millions of...
-
Customer Success Manager
hace 4 semanas
distrito federal, México Qualtrics A tiempo completoAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
-
Senior Enterprise Customer Success Manager
hace 2 meses
distrito federal, México Menlo Ventures A tiempo completoAs a Senior Customer Success Manager (CSM) with Signifyd, you’ll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes. We are looking for team members who are...
-
Customer Success Manager
hace 2 meses
distrito federal, México Salesforce, Inc. A tiempo completoFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled guides, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of...
-
distrito federal, México Clevertap A tiempo completoAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering, and product adoption with the customer's system, retaining and growing CleverTap business through effective customer success management. What will you do: Drive product adoption to help...
-
Senior Enterprise Customer Success Manager
hace 2 meses
distrito federal, México Menlo Ventures Management, L.P A tiempo completoAs a Senior Customer Success Manager (CSM) with Signifyd, you’ll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes. We are looking for team members who are...
-
Customer Success Manager
hace 2 meses
distrito federal, México Salesforce, Inc. A tiempo completoCustomer Success Manager - Core/Data Cloud Remote Type: Office - Flexible Location: Mexico - Mexico City Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: JR243894 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Salesforce ...
-
Retention/Customer Success Manager
hace 2 meses
distrito federal, México Thomson Reuters A tiempo completoRetention / Customer Success Manager Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! The Retention / Customer Success Manager leads a Client Management / Customer Success team accountable for nurturing and growing an...
-
Customer Success Manager
hace 2 meses
distrito federal, México Shuttlerock Limited A tiempo completoAbout Shuttlerock Shuttlerock is a creative subscription platform delivering unrivaled speed and limitless scale, unlocking new potential in digital marketing. Its proprietary platform leverages designers and technology to quickly create high-performance mobile video ads using a single visual asset as simple as a still photo. The resulting ads allow...
-
Customer Success Director
hace 1 mes
distrito federal, México Graphite Growth, Inc. A tiempo completoGraphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...
