Operations Specialist/chargeback, Pmg

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by1) providing the best services for homebuyers2) led by advantaged underwriting in insurance3) to protect the whole home.As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.The future is bright for the Porch Group, and we’d love for you to be a part of it, as ourPorch Moving Group| Operations Specialist/Chargeback- THE POSITION- As a contracted Operations Specialist, you are expected to execute the following in an effective manner and conducive with our contractor code of conduct and within your contracted hours.- WHAT YOU DO- Claim chargeback Issues within 24 hours to begin the dispute resolution process- Review the reason for the dispute and all the details of the order including, but not- Submit an explanation letter and relevant documentation to dispute the chargeback- Respond to MSPs with any specific questions they may have regarding the chargeback- Submit any necessary write-off’s to accounting for lost chargebacks- Complete and send the end-of-month report by the end of the 1st week of each month- Additional Activities As Needed:- Monitoring and report on various MSP (Moving Service Provider) quality metrics- Payment Completion/Work Ticket Checks/Confirmation of hours when MSP calls in- Process paperwork, such as worktickets/invoices- Process fee adjustments, such as pricing inconsistencies, per mileage, missing heavy items fees- Withholding of payments- Address MSP payment concerns- Collecting back from MSPs- Request vacation mode setting- Cancellation Flags- Elite Auditing, Q score auditing and auditing of other MSP that will arise as we expand tooling options in hahadmin- Provider Overpayments- MSP no shows discussions and coachings- WHAT TO EXPECT:- Quick recruitment process through video calls.- Pay rate: MXN 125.00 an hour- Training: paid initial training, as well as ongoing training to help you develop in your role and career.- Career path: this is only the beginning We offer real opportunities for career growth as our team keeps on growing- Support: You’re working from home, but not alone Your team is available in real-time to help you be successful- Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic Spend more time at home, where your family needs youWHAT YOU BRING:- 1 year of experience in support experience- Experience working with MSPs (Moving Service Providers) and internal team members- Excellent interpersonal and communication skills- A strong ability to adapt to the ever-changing processes and procedures- Ability to prioritize tasks and daily workflow structures accordingly- Positive attitude with a committed and resourceful work ethic- Support organization’s overall vision, mission, values, strategic and financial goals- Display flexibility by supporting all groups within PMG- Ability to work contracted hours during business hours and as required by business needs- Proficient computer skills using Microsoft Office, Internet Explorer, and GSuite, with the- ability to learn new software solutions- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.- Equipment: a laptop (or a desktop computer) and an internet connection that- meet our minimum requirementsLI-FQ1LI-DNPLI-RemoteWhat’s next?Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.