Process Developer

**_Ready to shape the future of work?_****_ At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._****_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._****_ Responsibilities_**:- **_Month close reporting update systems in preparation for the quarter close and communicate with customers to validate services or changes on their accounts._**:- **_Daly dashboard reporting to monitor critical activities, all dashboards are reported to Customer management._**:- **_Daily productivity for client request permits: Processing from different websites and updating AS400 accordingly, work Customers/districts and contact Jurisdictions if permits can't be process._**:- **_Contact Jurisdictions to follow up on different accounts situations_****_ _**_- Critical Accounts resolution_**- **_Bank/Account reconciliation_**:- **_Customer Care to assist account set ups online and disputes_**:- **_System set up accounts updated: Processing of change of services on the customers’ accounts, validate and verify services with Customers/Districts_**:- **_Legal documents handling: Power of attorneys, Change of Services Letters, Applications and any state additional requirements._**:- **_Interdepartmental coordination: Coordinate calls between departments to educate customers and resolve identified gaps._**:- **_Client Management Special Request: Special projects assigned by Client management for special customers, urgent request that might require interdepartmental coordination and communication with Customers / Jurisdictions._**:- **_First call resolution_****_ Qualifications we seek in you_**:**_ Minimum Qualifications_**- **_Advanced PC and Excel skills: Demonstrate proficiency in personal computer usage and advanced Excel functionalities for efficient data management and analysis._**:- **_Bilingual communication: Exhibit conversational, reading, and writing skills in English._**:- **_Proactive and reactive approach: Show initiative in anticipating issues and responding swiftly to challenges as they arise._****_ Preferred Qualifications/ Skills_**- **_Proactive and reactive approach: Show initiative in anticipating issues and responding swiftly to challenges as they arise._**:- **_Data interpretation and issue resolution: Interpret complex data sets and analyze them to identify and resolve issues efficiently._**:- **_Customer Centricity: Focus on delivering exceptional customer service by prioritizing client needs and expectations._**:- **_Results-oriented mindset: Maintain a self-driven approach to achieve goals and deliver measurable outcomes._****_ _**_- Multitasking ability: Manage multiple tasks simultaneously while maintaining attention to detail and quality._****_ Why join Genpact?_****_ Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_****_ Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_****_ Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_****_ Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_****_ Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_****_ Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._****_ Let’s build tomorrow together._****_Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._****_Job_**_Process Developer_**_ Primary Location_**_Mexico-Cd. Juarez_**_ Schedule_**_Full-time_**_ Education Level_**_Diploma/Vocational Course_**_ Job Posting_**_Sep 2, 2025, 1:06:36 PM_**_ Unposting Date_**_Nov 1, 2025, 1:29:00 PM_- Master Skills List_Operations_- Job Category_Full Time_