Service Desk Analyst
hace 2 semanas
**Role Purpose**The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives**͏**:**Do****1. Be responsible for primary user support and customer service**c. Learn fundamental operations of commonly-used software, hardware and other equipmentd. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking softwaree. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hitsf. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework**2. Regular MIS & resolution log management on queries raised**a. Record events and problems and their resolution in logsb. Follow-up and update customer status and informationc. Pass on any feedback, suggestions, escalations by customers to the appropriate internal teamd. Identify and suggest improvements on processes, procedures etc**͏**:**Deliver****No****Performance Parameter****Measure**- 1- Service Desk Delivery- Adherence to TAT, SLA as per SoW- Minimal Escalation- Customer Experience- 2- Personal- Attendance- Documentation etc**͏**:**͏**:Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
-
Service Desk
hace 3 semanas
Guadalajara, México SERVICE DESK A tiempo completoWe are a leading global information technology; consulting and business process Services Company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of...
-
Service Desk Analyst
hace 2 semanas
Guadalajara, México Reclutamiento Service Desk A tiempo completoIf you're looking for a stable and attractive income (to convey by phone), with a hybrid work modality, this job is for you!All you require is:- Basic technical computer skills.- Previous Customer Service Experience.- Fluent english (written and spoken)Trainning is paid in full from the day you sign the contract!Please add your Resume. All interviews are...
-
Service Desk Analyst
hace 2 semanas
Guadalajara, México Wipro Limited A tiempo completo**Job Description**: - ** - Job Title: Service Desk Analyst - Req Id: 100967 - City: Guadalajara - State/Province: Jalisco - Posting Start Date: 10/14/25 - Job Description: **Role**: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service...
-
Service Desk Analyst L2
hace 4 días
Guadalajara, México Wipro Limited A tiempo completo**Job Description**: - ** - Job Title: SERVICE DESK ANALYST L2 - City: Guadalajara - State/Province: Jalisco - Posting Start Date: 1/27/26 - Job Description: **Role**: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with WiproâÃÂÃÂs...
-
Service Desk Analyst
hace 2 semanas
Guadalajara, México Wipro Limited A tiempo completo**Service Desk Analyst**: Willing to work in 24x7 shifts To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. Logging / verifying customer details Identifying the issue and categorizing / prioritize the...
-
Service Desk Agent
hace 20 horas
Guadalajara, Jalisco, México Apex Systems A tiempo completoService Desk AnalystJob description:We are seeking a highly motivated, customer focused IT Service Desk Analyst to join the IT Service Desk team located Plantation, FL. This Service Desk team is like no other, providing unbeatable five-star customer service and support to all internal customers while proactively addressing issues and queries, ensuring 100%...
-
Service Desk Analyst
hace 7 días
Guadalajara, México Wipro Limited A tiempo completoGuadalajara, Mexico - Tech Hiring - 3095587 **_Role Purpose_** - The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives_ **_Do_** **Be responsible for primary user support and customer service** - Learn fundamental...
-
Service Desk Analyst
hace 2 semanas
Guadalajara, México Wipro Limited A tiempo completoOverview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...
-
Service Desk Analyst
hace 2 semanas
Guadalajara, México Wipro Limited A tiempo completoOverview:**_Role Purpose_**- The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_**_Do_**- **Be responsible for primary user support and customer service**- _ Learn fundamental operations of commonly-used software,...
-
Service Desk
hace 2 semanas
Guadalajara, México Intugo Call Center A tiempo completoThe Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...
