Customer Services
hace 1 semana
Descripción**Una atención rápida**: a nadie le gusta esperar, y menos aún si es para resolver un problema. Para tu cliente es importante solucionarlo y quiere sentir que también lo es para ti. Que vas a hacer todo lo posible para ayudarle y que, además, vas a hacerlo rápido.**Amplia disponibilidad de tus agentes**: no recibir respuesta o escuchar una grabación informando de que todos tus agentes están ocupados no son buenas maneras de empezar tu proceso de atención al cliente. Para tu cliente su problema es urgente y no hacerle saber enseguida que vas a solucionarlo puede hacer que lo pierdas fácilmente.**Escucha activa y empatía**: no sirve de nada pedir feedback a tus clientes si luego no vas a implementar las mejoras que sugieran. Lo mismo pasa si tienen la sensación de que tus respuestas o acciones no resuelven los problemas que ellos te plantean. La función de tu departamento de customer service no es solo solucionar sus dudas o incidencias; es hacer que se sientan escuchados y acompañados. Una buena actitud de tus agentes es vital para demostrarles que son importantes para ti.**Variedad de canales de comunicación**: no todo el mundo se siente cómodo con los mismos canales. La gente joven prefiere comunicarse por escrito a través de Internet y las personas menos familiarizadas con la tecnología prefieren hacerlo por teléfono, por ejemplo. Asegúrate de ofrecer a tu público la posibilidad de escoger cómo quiere comunicarse contigo a través de una estrategia omnicanal o multicanal de atención al cliente.**Requisitos**:Haber trabajado en puesto similar por lo menos tres añosConocimiento de seguros de gastos medico mayoresConocimiento de medicina en generalSaber utilizar paqueteria Windows
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Ciudad de México Amazon Web Services Mexico A tiempo completoCustomer Practice, Retail and/or Oil&Gas Industry Knowledge and experience - Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field - 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles - 10+ years of experience in...
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Professional Services Customer Segment Team Country
hace 36 minutos
Ciudad de México Amazon Web Services Mexico A tiempo completoCustomer Practice, Retail and/or Oil&Gas Industry Knowledge and experience- Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field- 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles- 10+ years of experience in technology/software...
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Customer Practice Manager, Professional Services
hace 3 semanas
Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo7+ years of technical specialist, design and architecture experience- 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience- 7+ years of consulting, design and implementation of serverless distributed solutions experience- 5+ years of software development with object oriented language experience- 3+ years of cloud based solution...
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Customer Practice Manager, Professional Services
hace 7 días
Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo7+ years of technical specialist, design and architecture experience - 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience - 7+ years of consulting, design and implementation of serverless distributed solutions experience - 5+ years of software development with object oriented language experience - 3+ years of cloud based solution...
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Graphic Designer
hace 2 semanas
Ciudad de México Customer Intelligence Inc. A tiempo completo🌍 About Us At Customer Intelligence Inc., we are a professional consulting firm specializing in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies...
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Graphic Designer
hace 2 semanas
Ciudad de México Customer Intelligence Inc. A tiempo completoAbout Us At Customer Intelligence Inc., we are a professional consulting firm specializing in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across...
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Customer Success Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completoABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...
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Customer Success Specialist
hace 1 semana
Ciudad de México Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 1 semana
Ciudad de México Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Professional Services
hace 2 semanas
Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoBachelor’s degree or higher in Computer Science, Engineering, Mathematics or a related field with a conferral date within May 2023 to May 2025 - 1+ years of hands-on experience of programming in languages such as Python, Ruby, Go, Swift, Java,.Net, C++, Node.js, or similar object-oriented language. At Amazon Web Services (AWS), we’re hiring highly...
