Shift Area Manager

Overview When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to ensure your area keeps pace with demand. This hands-on role exposes you to the complexity of operations at a global business and what it takes to make everything run seamlessly. You will drive productivity while working closely with colleagues to address challenges, making no two days the same. You will have your leadership capacity stretched to its full potential as a front-line leader, investing in others and developing a people-focused leadership style while mastering tools, processes, and operations that support Amazon’s customer-centric approach. Responsibilities Promote a culture of safety and wellbeing Analyze and implement corrective actions to maintain high quality and productivity across all shifts to meet business objectives Support and lead a team and handle administrative work while building and supporting a strong team culture Analyze performance and suggest process improvements to optimize work and improve customer service Promote best practices and continuous process improvements in areas like health and safety and productivity Collaborate with other managers to standardize shift processes A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site, monitor and maintain process efficiency, and perform routine team management and daily operational tasks. You’ll also handle individual escalations, process improvement work, and wide-scale operational contingency planning. You will collaborate with colleagues in other teams and external partners to meet customer demands and targets, analyzing data and performance metrics with leaders in your business area and discussing the operational pros and cons of technical improvements with engineers. About the team Amazon Logistics, or AMZL, handles last mile delivery duties in partnership with third-party distribution businesses. We focus on operations with 24/7 shifts in most locations. Our two sides: the “under the roof” associates who process products for dispatch, and the “on the road” team working with Amazon Flex delivery contractors. We continuously seek new ideas to improve customer experience and reduce our carbon footprint, supported by a portfolio of advanced vehicles and technology. Inclusive culture & Benefits Inclusive team culture — Amazon embraces differences and supports ongoing learning experiences aligned with our Leadership Principles. Work-life balance — we offer flexibility in working hours to help you find balance. Mentorship & Career Growth — we support new members with opportunities to develop into well-rounded professionals. If you have a disability and need a workplace accommodation during the application and hiring process, please review accommodations information with Amazon. Qualifications 1+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts Spanish and English advanced proficiency 1+ years of experience with performance metrics, process improvement or lean techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need a workplace accommodation or adjustment during the application and hiring process, please visit the accommodations information page for more details. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr