Area Shift Manager, Last Mile Operations

When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to ensure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. Job Specifics This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and ability to work overtime both in peak season and as needed. This role can be hired for any of the following locations: Mexico City, Mexico State, Queretaro, Puebla, or Morelos. Key job responsibilities Promote a culture of safety and wellbeing. Analyze and implement corrective actions to ensure quality and productivity remain at consistently high levels, and business objectives are met across all shifts. Support and lead a team and handle administrative work while building and supporting a strong team culture. Analyze performance and suggest process improvements to optimize work and improve customer service. Promote best practice and continuous process improvements across your team in areas such as health and safety and productivity. Collaborate with other managers to standardize shift processes. A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks such as individual escalations, process improvement work, and wide‑scale operational contingency planning. Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers. About the team Amazon Logistics, or AMZL, handles “last mile” delivery duties in partnership with third‑party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are two sides to what we do. Our “under the roof” associates process millions of products for dispatch to our delivery teams. Our team is people‑focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Meanwhile, our “on the road” people work with Amazon Flex – a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry‑wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting‑edge vehicles (including electric vehicles) and technology to help us do just that. Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work Life Balance We believe striking the right balance between your personal and professional life is critical to life‑long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. 1+ year of direct management experience for employees and their performance. MBA or similar. Experience using Lean manufacturing methodologies. Previous experience as Project Management. Experience managing department´s KPIs and driven results. Bachelor’s degree in business, engineering, operations, supply chain, transportation or related. Logistics background from operations environment, preferably from First‑Middle Mile Ops. Advanced English proficiency (C1+). Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr