Technology Customer Support Infrastructure

Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.WHO WE ARE LOOKING FOR:Asia-Pacific Latin-America (APLA) is a multi-cultural, growth Geography (Geo) that is seeking a Technology Customer Support Infrastructure & End User in México.Extensive experience in Technical Support & Infrastructure will be critical along with supporting reliability, issues, asset management, end user support and infrastructure maintenance / implementation.Having a strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication while taking ownership of service is key. Great communication skills is required as you work with a cross functional team in territory, with our geography and our global partners.WHAT WILL YOU WORK ON?Corporate and Retail devices support (PC, mac, mobiles, videoconference & printers).- POC for a Performance Bar team on research, diagnose, troubleshoot and identify solutions to resolve system / hardware issues (Network / Connectivity, System issues, Software)- Mobile Device Management System Administration- Mobile Support (Line & Cellular Data maintenance)Event Support- AV support when needed such as micophones, screens and presentation needs.- Vendor Quotes request & Purchase Orders creation)- In-depth knowledge of IT infrastructure (Network, Servers, Point of Sale, AVDE)- Responsible on maintaining and delivering the infrastructure for the corporate office, existing and new stores by coordinating with cross functional teams and vendors for it’s success.- Quote and Purchase Order creation from vendors- Receiving HW delivery from vendors- Asset Management- Network Readiness- Server Configuration- POS Configuration- Shippment of equipment- Coordination for installation of devicesWHAT YOU BRING:- Bachelor's (preferred) or equivalent experience- 3 - 5 years’ demonstrable and relatively recent experience with End User & Infrastructure- Language requirement of both Spanish and English- Experience in working in ITSM tools like ServiceNow and its automation feasibilities for reporting- Great communication skills- Self-motivated, with a high sense of accountability, urgency.- Understanding and experience with Enterprise Network Infrastructure and Topology- Ability to think creatively to push beyond the boundaries of existing practices and mindsets- Solid teamwork & collaboration skills- A strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication.Desired:- Solarwinds- Jamf Console