Technology Support Ii

hace 2 días


Ciudad de México JPMorganChase A tiempo completo

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.As a Technology Support II team member in Employee Platforms, you will play a vital role in ensuring the operational stability, availability, and performance of our end-user platforms and systems. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.**Job responsibilities**- Improve operational stability and availability through participation in problem management- Provide in-depth support across OS platforms (Windows 10, 11)- Manage and maintain the inventory of computing equipment, ensuring accurate tracking, regular audits, and timely updates to support operational needs and asset management.- Monitor production environments for anomalies and address issues utilizing standard observability tools- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders- Contribute IT Help Desk operations handling escalations, ticket resolution, and staff mentoring.**Required qualifications, capabilities, and skills**- 4+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services- Exposure to observability and monitoring tools and techniques- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework- Strong documentation skills and attention to compliance.- Self-starter with excellent written and verbal communication skills- Client-centric focus and relationship-building skills.- Strong analytical mindset, comfortable researching beyond standard resources- Fluent in english**Preferred qualifications, capabilities, and skills**- Knowledge of one or more general purpose programming languages or automation scripting- Familiarity with supporting Virtual Desktop Infrastructure (VDI) platforms- Ability to lead or participate in cross-functional projects, demonstrating strong collaboration skills to drive successful outcomes.


  • Technology Support Ii

    hace 2 días


    Ciudad de México JPMorganChase A tiempo completo

    Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Employee Platforms, you will play a vital role in ensuring the operational stability, availability, and performance of our end-user platforms and systems. Your efforts in...

  • Technology Support II

    hace 7 días


    Ciudad de México, Ciudad de México JPMorgan Chase A tiempo completo

    Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.As a Technology Support II team member in Employee Platforms, you will play a vital role in ensuring the operational stability, availability, and performance of our end-user platforms and systems. Your efforts in...


  • Ciudad de México, Ciudad de México Owner A tiempo completo

     About Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on...


  • Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Technology Consultant Ii

    hace 1 semana


    Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • Ciudad de México American Express A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic...


  • Ciudad de México American Express A tiempo completo

    **You Lead the Way. We’ve Got Your Back.**At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic...

  • Technology Specialist Ii

    hace 1 semana


    Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • Ciudad de México, Ciudad de México DXC Technology A tiempo completo

    Job Description: Job Description ** Field Services Support VIP (on site at CdMx) **At DXC, we harness the power of technology to deliver critical IT services that our customers need to modernize operations and drive innovation across their entire ecosystem. We provide services across the Enterprise Technology Stack: business process outsourcing, analytics...

  • Técnico Baas Support

    hace 3 semanas


    Ciudad de México DXC Technology A tiempo completo

    ** **Ingeniero de Soporte BaaS - DXC Technology **En DXC usamos el poder de la tecnología para brindar servicios de TI de misión crítica que nuestros clientes necesitan para modernizar las operaciones e impulsar la innovación en todo su patrimonio de TI. Brindamos servicios a través de Enterprise Technology Stack para la subcontratación de procesos...