Onboarding Success Analyst

Who we areBairesDev is proud to be one of the fastest-growing companies in Latin America. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of IT Talent and nurture their professional growth on exciting projects for companies.With more than 3500 employees in 27 countries and world-class clients from start-ups to multinational customers, we are only as strong as the multicultural teams at the heart of our business. We run on talent.Onboarding Success Analyst at BairesDevWe seek an Analyst for our Onboarding Success team who will welcome New Joiners and deliver training to them and to current employees at BairesDev.It would be best if you are organized, multitasking, capable of communicating with individuals at all functions and from different backgrounds. Flexible, patient, and resourceful to deal with all kinds of unusual situations.Being the person who makes sure that company values are thoroughly understood and reflected in those hired is a strategic and crucial job at BairesDev. Our culture is the DNA that makes us unique.People are at the heart of our business. So, we want to make sure that company values are thoroughly understood and reflected in hired employees.As an Onboarding Success Analyst, you will be responsible for:- Gathering information regarding the different processes to prepare and to deliver training.- Reviewing and keeping updated the information in Confluence space.- Creating and doing the follow-up of the tickets to Help Desk, ERP Support, HR, and any other department we interact with.- Validating the internal documentation of New Joiners so the Onboarding Success Analyst can focus on delivering the training properly. Training (Grids, Draw.io diagrams, live-shadowing, exercises, etc.).- Providing any type of support that New Joiners require from the onboarding call until working with the direct manager.- Being aware of the information we have in our Runbook and propose improvements.- Reviewing other departments’ Runbooks to be aware about changes and contact the manager if there is any doubt.- Generating a ticket to HR to update the employee table once the training is finished.- Keeping updated the Organization Chart of the area.- Must have extraordinarily strong Excel and have a mind for data.Essential Requirements- Organization & Planning- Customer Service- Resource Optimization- Proactive- Multitasking skills- High adaptability to changes.- Excellent English and Spanish communication skills (Written and oral)Desirable Requirements- Speaks SPA - ENG - POR- Group Training & Education- Multichannel Presentations- Resource Optimization- Scheduling & Time ManagementHow we do your work (and your life) easier:- 100% remote work.- Hardware setup for you to work from home.- Flexible hours - make your schedule.- Paid parental leave, vacation & holidays.- Diverse and multicultural work environment.- An innovative environment with the structure and resources of a leadingmultinational.- Excellent compensation — well above the market average.- Here you can grow at the speed of your learning curve.We’re thrilled to find creative ways to get you to work in what you’re passionate about.We want to hear your story.