IT Support Engineer

hace 7 días

Parque Industrial Aztecas, México NAPS Juárez A tiempo completo

**Key Responsibilities**- Respond to and resolve end-user technical issues related to computers, laptops, mobile devices, printers, telephony, and general office hardware.- Deploy, configure, and maintain operating systems, software packages, and system updates across workstations and servers.- Support network-related activities, including connectivity issues, equipment changes, and infrastructure transitions- Perform initial diagnostics and troubleshooting of server and system performance incidents.- Maintain accurate records of IT assets, configurations, and service activities.- Manage and document support requests through the IT service management system, ensuring timely resolution and proper follow-up.- Partner with external vendors and service providers during installations, upgrades, and special projects.- Participate in cross-functional IT initiatives and technology improvements.- Provide technical guidance and act as an escalation resource for more complex support cases.**Requirements**:- Bachelor's Degree or equivalent experience.- Experience supporting Windows desktops and Microsoft 365 environments.- Basic knowledge of Windows servers and LAN/WAN technologies.- Strong troubleshooting and customer service skills.- Strong written and verbal communication skills.- **Advanced English is required.**Pay: $1.00 - $2.00 per monthApplication Question(s):- What is your level of English?- What are your salary expectations?**Experience**:- IT Support: 5 years (preferred)- Windows desktops and Microsoft 365 environments: 5 years (preferred)Work Location: In person

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