Fully Bilingual Call Center Agent

hace 4 semanas

Guadalajara, México HRPV Mexico A tiempo completo

Are you fluent in English and Spanish and looking for an exciting career opportunity? Join our team as a **Fully Bilingual Call Center Agent**, where you will play a vital role in providing excellent client service and administrative support to our clients. This position offers great opportunities for career growth while working in a vibrant and supportive environment.**Key Responsibilities**:- Manage client phone calls, ensuring timely and effective communication.- Assist with scheduling appointments and managing client inquiries.- Provide administrative support, including handling non-litigation legal documents.- Draft, proofread, and organize key legal documents.- Schedule appointments for U.S.based attorneys and follow up with clients.- Accurately update clients on case progress and address inquiries.**Qualifications**:- Fluent in both English and Spanish (Fully bilingual).- Resident of Guadalajara or nearby areas.- High School Diploma or Bachelor's degree.- At least 6 months of relevant experience in customer service or call center roles.- Proficient in Microsoft Office (Word, Excel, Outlook).- Legal knowledge is an advantage, but not required.**Compensation and Benefits**:- Competitive salary of **13,000 to 15,000 MXN per month AFTER taxes**, based on skills and English proficiency.- Opportunities to increase earnings based on performance.- Career growth within an American culture company, while working in Guadalajara.- Full legal benefits (IMSS, paid vacation, Christmas bonus).- **5,000 MXN referral bonus** for successful recommendations.- Fixed Monday to Friday schedule, with occasional Saturdays.- Fully paid training starting from day one.**Documents Required for Application**:- RFC (Constancia Fiscal 2023 - 2024).- Proof of Address.- Valid Official ID.- CURP and NSS (IMSS number).Take the next step in your career by joining our dynamic team Send your resume **in English** todayTipo de puesto: Tiempo completoSueldo: $13,000.00 - $16,000.00 al mesBeneficios:- Aumentos salariales- Bebidas gratis- Descuento de empleados- Descuento de gimnasio- Descuentos y precios preferenciales- Estacionamiento de la empresa- Opción a contrato indefinido- Programa de referidosTipo de jornada:- Diurno- Fines de semana- Lunes a viernes- Turno de 8 horasIdioma:- Inglés (Obligatorio)Ubicación:- 44600, Guadalajara, Jal. (Obligatorio)Lugar de trabajo: Empleo presencial

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