Fully Bilingual Client Support

hace 5 días

Guadalajara, México HRPV Mexico A tiempo completo

Fully Bilingual Client Support**Location**: Guadalajara, Jalisco | **Full-Time** | **On-site**Are you fluent in English and ready to take your customer service skills to the next level? We're hiring a **Fully Bilingual Client Support Specialist** to join our team in Guadalajara. In this role, you'll work closely with our U.S.based legal team, helping clients navigate their legal processes with confidence and clarity.This is more than a call center job—it's an opportunity to make a real difference while growing in a supportive and structured environment.What You’ll Be Doing From Day One:- Handle inbound calls from clients, providing timely and effective assistance.- Respond to inquiries, offer case updates, and help schedule key appointments.- Provide administrative support to attorneys and legal assistants in the U.S.- Draft, proofread, and organize important legal documents (non-litigation).- Follow up with clients to ensure they are informed and supported.Who You’ll Work With:- You’ll be part of a bilingual client services team based in Guadalajara.- You'll collaborate daily with attorneys and legal staff in the U.S., with constant guidance and feedback.- You’ll receive full training and ongoing support—your success is our priority.The Impact of Your Work:- You’ll help people during some of the most important moments of their lives.- Your communication and follow-up will bring clarity, peace of mind, and progress to their legal cases.- You’ll be a trusted point of contact for both clients and our legal team.What We’re Looking For:- Fluency in English and Spanish (spoken and written).- Based in Guadalajara or nearby.- High school diploma or bachelor’s degree.- Minimum of 6 months in customer service or call center roles.- Comfortable using Microsoft Office (Word, Excel, Outlook).- Legal knowledge is a plus but not required—we’ll train you.Compensation & Benefits:- **Net salary**: $13,000 to $16,000 MXN/month, depending on experience and English proficiency.- **Schedule**: Monday to Friday, 9:00 AM to 5:30 PM EST.- **Time off**: All U.S. holidays.- **Benefits**: IMSS, paid vacation, Christmas bonus (aguinaldo).- **Referral Bonus**: $5,000 MXN for each successful referral.- **Career Growth**: Opportunities to grow with a U.S.style company.- **Training**: Paid from day one. You’ll be fully supported as you learn.Documents Needed to Apply:To speed up your process, please have the following documents ready:- RFC (Constancia Fiscal 2025)- CURP- Proof of address- Official ID- Social Security Number (NSS / No. IMSS)If you're looking to grow professionally while helping real people with real challenges, we want to hear from you.Tipo de puesto: Tiempo completoSueldo: $13,000.00 - $16,000.00 al mesBeneficios:- Aumentos salariales- Bebidas gratis- Descuento de empleados- Descuento de gimnasio- Descuentos y precios preferenciales- Estacionamiento de la empresa- Opción a contrato indefinido- Programa de referidosTipo de jornada:- Diurno- Fines de semana- Lunes a viernes- Turno de 8 horasPregunta(s) de postulación:- ¿Estás disponible para trabajar tiempo completo?- Do you have experience in customer service by phone (call center)?Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

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