Technical Support Analyst
hace 2 semanas
Interface, Inc. is a global flooring company specializing in carbon-neutral carpet tile and resilient flooring, including luxury vinyl tile (LVT) and nora® rubber flooring. We help our customers create high-performance interior spaces that support well-being, productivity, and creativity, as well as the sustainability of the planet. Our mission, Climate Take Back, invites you to join us as we commit to operating in a way that is restorative to the planet and creates a climate fit for life.- Summary:- Duties and Responsibilities:- Monitors technical solutions for exception-based events or indicators.-- Troubleshoots and restores routine technical services and equipment by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.-- Performs root-cause analysis and develops checklists for typical problems, as well as recommends procedures and controls for problem prevention.-- Assists in the installation and rollout of new technology solutions.-- Maintains a knowledge database to enhance the quality and timeliness of problem resolution, as well as, within a team setting, share information and assist others with incidents.-- Provides guidance and training for less experienced team members, when necessary.-- Maintains and publishes reports on IT metrics.-- Cross-trains, assigns, and reviews the work of more junior team members and serves as a technical resource.-- Drives closure to open IT operational issues within problem and change system.-- Handles face-to-face Executive suite support at corporate headquarters.-- Participates in an on-call support rotation.-- Travels to other Interface sites for support as required.-- Performs other duties as assigned.- Education Requirements:- Associate degree or equivalent experience.- Preferred certification CompTIA A+ or CompTIA Network+- Experience Requirements:- 3 - 5 years of IT Technical Support experience- Skills:- Demonstrates thorough knowledge of the principles, concepts, and theories of own discipline.-- Understands procedures, policies, practices, and systems.-- Displays broader business and organizational acumen.-- Communicates effectively and professionally in written and oral form-- Ability to communicate at all levels of the organization (from employees to leadership/staff)-- Prioritizes multiple issues efficiently.We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.
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Technical Support Analyst- Storage- Mexico
hace 1 semana
Campeche, México BMC Software A tiempo completoBasic Information: Job Name Staff Specialist Technical Supp Analyst - Mexico Country Mexico State Campeche City Mexico Date Published 25-Nov-2025 Job ID 46047 Travel You may occasionally be required to travel for business Looking for details about our benefits? You can learn more about them by clicking HERE CareerArc Code CA-VV Hybrid: #LI-Hybrid BMC...
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Technical Support Analyst- Storage- Mexico
hace 1 semana
Campeche, México BMC Software A tiempo completoBasic Information: Job Name Staff Specialist Technical Supp Analyst - Mexico Country Mexico State Campeche City Mexico Date Published 25-Nov-2025 Job ID 46047 Travel You may occasionally be required to travel for business Looking for details about our benefits? You can learn more about them by clicking HERE CareerArc Code CA-VV Hybrid: #LI-Hybrid BMC...
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Technical Support Analyst
hace 7 días
Campeche, México BMC Software A tiempo completoA leading software company is seeking a Technical Support Analyst to join their dynamic team in Campeche, Mexico. In this role, you will be responsible for troubleshooting technical issues related to BMC AMI Ops products and ensuring customer satisfaction. The ideal candidate will have hands-on experience with BMC AMI Security Products and a solid...
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Technical Support Analyst- DB2- Mexico
hace 7 días
Campeche, México BMC Software A tiempo completoJob Details Job Name: Staff Specialist Technical Support Analyst – Mexico Country: Mexico, State: Campeche, City: Mexico Date Published: 25-Nov-2025. Travel: occasionally required for business. Job ID: 46048. CareerArc Code: CA-VV Hybrid: #LI-Hybrid. About the Role At BMC trust is not just a word – it's a way of life! We are an award‑winning,...
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Technical Support Analyst- DB2- Mexico
hace 1 semana
Campeche, México BMC Software A tiempo completoJob Details Job Name: Staff Specialist Technical Support Analyst – Mexico Country: Mexico, State: Campeche, City: Mexico Date Published: 25-Nov-2025. Travel: occasionally required for business. Job ID: 46048. CareerArc Code: CA-VV Hybrid: #LI-Hybrid. About the Role At BMC trust is not just a word – it's a way of life! We are an award‑winning,...
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Technical Support Analyst
hace 2 semanas
Campeche, México Interface, Inc. A tiempo completoInterface, Inc. is a global flooring company specializing in carbon-neutral carpet tile and resilient flooring, including luxury vinyl tile (LVT) and nora® rubber flooring. We help our customers create high-performance interior spaces that support well-being, productivity, and creativity, as well as the sustainability of the planet. Our mission, Climate...
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Technical Support Analyst- AMI Security- Mexico
hace 7 días
Campeche, México BMC Software A tiempo completoJoin us as a Technical Support Analyst! Challenge yourself as a part of a dynamic, fast-paced accounting team and join BMC Software! We are currently looking for a Technical Support Analyst (TSA) to join our expert support team specializing in the BMC AMI Ops product family. In this pivotal role, you will act as the primary liaison between BMC and our...
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Technical Support Analyst- AMI Security- Mexico
hace 1 semana
Campeche, México BMC Software A tiempo completoJoin us as a Technical Support Analyst! Challenge yourself as a part of a dynamic, fast-paced accounting team and join BMC Software! We are currently looking for a Technical Support Analyst (TSA) to join our expert support team specializing in the BMC AMI Ops product family. In this pivotal role, you will act as the primary liaison between BMC and our...
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Technical Support Analyst- Storage- Mexico
hace 1 día
Campeche, México BMC Software A tiempo completoDescription and Requirements"At BMC trust is not just a word - it's a way of life"Description And RequirementsCareerArc CodeCA-VVHybrid"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment...
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Technical Support Analyst- AMI IMS- Mexico
hace 7 días
Campeche, México BMC Software A tiempo completoBasic Information Job Name: Staff Specialist Technical Supp Analyst - MexicoCountry: MexicoState: CampecheCity: MexicoDate Published: 31-Dec-2025Job ID: 46159Travel: You may occasionally be required to travel for business Looking for details about our benefits? You can learn more about them by clicking HERE Description and Requirements CareerArc Code CA-VV...
