Customer Service Specialist Ii
hace 2 semanas
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.**What your background should look like**:**ACTIVIDADES**:- Ingresar cotizaciones en SAP- Ingreso de ordenes en SAP- Ingreso de y seguimiento de RMA’s (Aprobaciones, Return Order, Release Billing Block and Replacement orders)- Ingreso de Solicitudes para alta de números de parte- Seguimiento de casos en plataforma SFDC- Ser el "POC" (punto de contacto) para todas las necesidades de los clientes de cuentas principales seleccionadas asignadas- Cuando corresponda, trabaje en equipo con servicios compartidos y otros recursos delegando tareas para lograr eficiencia y rapidez de respuesta.- Según lo requiera o lo indique la gerencia, comparta la carga de trabajo para otras cuentas participando en las asignaciones de la cola de trabajo- Perspicacia comercial para respaldar los aspectos internos de la(s) línea(s) de productos, portales y requisitos de los clientes- Facilitar todas las formas de servicio al cliente, incluida la creación de relaciones, la entrada de pedidos y cotizaciones y cualquier otro requisito transaccional- Representar y defender internamente la voz del cliente- Proceso de conducción y procedimientos operativos estandarizados (SOP) para alinearlos con nuestros compromisos con el cliente- Trabajar de manera proactiva para identificar y eliminar posibles problemas que puedan afectar negativamente al cliente- Apoyar a incrementar el CES (Cust Effort Score) y FCR (First Contact Resolution) para estas cuentas**Requisitos**:- Licenciatura en, Admin. de empresas, opcionales Comercio Exterior ó Negocios Internacionales con orientación al servicio al cliente- Experiência de 2 años en posiciones similares.- Ingles avanzado- Manejo de Outlook- Conocimientos básicos de SAP- Uso de Excel 60%- Idioma Portugües (deseabl)- SalesForce**Competencies**:- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
-
Customer Service Specialist Ii
hace 2 semanas
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Specialist Ii
hace 2 semanas
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Specialist Ii
hace 2 semanas
Tlalnepantla, México Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
-
Customer Service Specialist Ii
hace 7 días
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Specialist Ii
hace 2 semanas
Tlalnepantla, México TE Connectivity A tiempo completoResponsibilities:- Build and maintain strong business relationships with customers to drive an exceptional customer experience ideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact.- Independently, or as a team member, investigate and resolve customer issues (e.g.,...
-
Customer Service Specialist Ii
hace 2 semanas
Tlalnepantla, México TE Connectivity A tiempo completoResponsibilities: - Build and maintain strong business relationships with customers to drive an exceptional customer experience ideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact. - Independently, or as a team member, investigate and resolve customer issues (e.g.,...
-
Customer Service Specialist I
hace 3 semanas
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Specialist I
hace 2 días
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Specialist I
hace 2 semanas
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Support Specialist Ii
hace 1 semana
Tlalnepantla, México Transplace A tiempo completo**About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing...
