Junior Technical Support Analyst
hace 3 semanas
**About Improvado**Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking passionate problem-solvers to join our mission.**Your Impact**As a Technical Support Analyst, you’ll be the frontline hero for marketers, resolving critical data problems that drive their strategic decisions. Your work ensures our platform delivers accurate, actionable insights—directly impacting client success and our product’s evolution.**What You´ll Do**:- ** Solve Complex Data Challenges**: Investigate issues like missing Reddit conversions by tracing data pipelines from source (API) to SQL transformations.- ** Engage & Empower Customers**: Communicate via Helpdesk (Jira) and sometimes using video calls (Google Meet), turning technical roadblocks into trust-building moments.- ** Drive Product Excellence**: Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and shape solutions.- ** Become a Platform Expert**: Master Improvado’s tools (SQL) and marketing APIs (Facebook, Reddit) to deliver swift, accurate resolutions.- ** Build Knowledge**: Document recurring cases to streamline future troubleshooting.**What You Bring**:- ** Technical Proficiency**:- 1+ year in technical support or a similar role.- SQL skills (SELECT, filtering, aggregates); familiarity with window functions or ClickHouse/Postgres is a plus.- ** Customer-First Mindset**: Passion for translating technical details into clear, empathetic solutions.- ** Collaborative Spirit**: Thrive in cross-functional teams and fast-paced environments.- ** Fluent English**: Communicate complex ideas clearly to global clients.**Why Improvado**:- ** Work Flexibly**: Remote-first culture with asynchronous collaboration and results-driven hours.- ** Shape the Future**: Work directly with enterprise clients and influence a product used by industry leaders.- ** Generous Time Off**: 27 days PTO + US holidays- ** Vibrant Culture****Ready to Untangle Data & Empower Marketers?**li-remote
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Junior Business Analyst
hace 2 semanas
Desde casa, México Luxoft A tiempo completo**Project** Description**: Luxoft DXC Technology Company is an established company focusing on consulting and implementation of complex projects in the financial industry. At the interface between technology and business, we convince with our know-how, well-founded methodology and pleasure in success. As a reliable partner to our renowned customers, we...
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Technical Support Analyst
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Desde casa, México Ellucian A tiempo completoTogether we are powering the future of Higher Education:Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher...
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Technical Support Analyst
hace 3 semanas
Desde casa, México Kinaxis Inc. A tiempo completoAbout Kinaxis:**About Kinaxis**:Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because _People matter _at Kinaxis.In 1984, we started out as a...
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Technical Support Analyst
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Desde casa, México Fleet Complete A tiempo completoAt Fleet Complete, our vision is to connect everyone with everything - everywhere. We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management.Our company has been on an exciting journey, starting back in 2000 when our CEO, Tony Lourakis, founded Complete Innovations. Today, we are a global...
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Desde casa, México Ellucian A tiempo completoTogether we are powering the future of Higher Education:Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries. We are dedicated to helping Higher...
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hace 2 semanas
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Technical Support
hace 5 días
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Junior Sl2 Technical Support Engineer
hace 3 semanas
Desde casa, México Luxoft A tiempo completo**Project** Description**:- US Based client, operating in data analytics and data-driven insights area, working on a building of solutions for data acquisition, storage, processing and analysis for big enterprises.- Our client was formed by an experienced management team and is backed by several of the world's largest hedge funds to solve some of the most...