Technical Support

Who is Sana Labs?Why We Need YouWe’re looking for a Technical Support and Coordinator who is passionate about technology, problem-solving, and working closely with customers to deliver exceptional results. In this role, you’ll guide new customers through their onboarding journey, ensuring seamless setup and support from project kick-off to go-live....

Key Responsibilities:1. Providing expert technical support for our range of water heaters and air conditioner- Troubleshooting and resolving customer issues in a timely and efficient manner.2. Collaborating with our engineering and product development teams to improve product performance and reliability.3. Maintaining up-to-date knowledge of industry...

Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team!We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way we...

'''Job Overview:'''We are seeking a highly motivated and skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is an excellent opportunity for someone with strong problem-solving skills and a...

**Main Duties and Responsibilities**:**Pre-Sales**:- Conduct quality product training and technical guidance to customer to resolve technical problems- Build quality relationship with customers and managers- Provide in house technical support to sales staff- Leading the design of the program for the customer- Constantly collect and feedback on customers and...

Technical Support Specialist**Key Responsibilities**:- Provide excellent customer support for individuals with varying technical expertise.- Diagnose and resolve website-related issues through effective communication and problem-solving.- Educate and empower users in understanding website development tools and features.- Collaborate with the development team...

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

Position Summary:The Technical Support Engineer (Surfsight) will engage directly with resellers and end-users, handling the most technically advanced cases. Our TSE’s use big data to help troubleshoot platform, hardware, and API/integration issues. If you love to work in a fast paced, dynamic organization that has an ever increasing customer base then this...

Position Summary: The Technical Support Engineer (Surfsight) will engage directly with resellers and end-users, handling the most technically advanced cases. Our TSE’s use big data to help troubleshoot platform, hardware, and API/integration issues. If you love to work in a fast paced, dynamic organization that has an ever increasing customer base then...

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**- Ensure objectives and service level agreements (SLAs) are met.- Provide resolution of issues for clients, liaise between clients, customer success team and development team.- Utilize our case management system, keep track of your own support tickets, and follow through to completion.- Provide accurate and timely...