Technical Support Analyst
hace 4 semanas
At Fleet Complete, our vision is to connect everyone with everything - everywhere. We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management.Our company has been on an exciting journey, starting back in 2000 when our CEO, Tony Lourakis, founded Complete Innovations. Today, we are a global organization with 800 staff and growing Our journey continues as we evolve and transform to support the challenges and needs of our customers.This is a great time to be in an IOT organization and help define the future in this space. The McKinsey Center for Future Mobility predicts that by 2030, telematics will be a $750 billion industry worldwide. “After decades as a niche feature, telematics is merging into the automotive mainstream,” McKinsey reports. We have a big appetite for growth and a passion for innovation. Our products help improve safety standards, dispatching, fleet tracking, regulatory compliance and mobile staff management. Learn more about us.We're looking for Bilingual (English & Spanish) Technical Support Analyst's to join our support team in MexicoTotal Compensation includes:- Annual salary of $17,000- 100% remote role- Health Insurance- Food Vauchers (Monthly), 7% of your salary- Economic support for the payment of home energy and internet bills (monthly)- New Laptop, and Computer MonitorYour day to day tasks will include:- Effectively troubleshoot issues with urgency, working hard to solve every customer issue on their first contact- Become a Fleet Complete knowledge base, you will know the product inside and out- Represent Fleet Complete in a positive and professional manner- Update Zendesk cases with all appropriate information pertaining to your customer interactions- Customer retention through relationship buildingHours of Operations:Our Technical Support Centre is a 7/24/365 operation (availability to work evenings, weekends as well as holidays is required); various shifts are available, your schedule will be established upon your hire date.We would love you to have the following:- Must be Bilingual in English & Spanish- Minimum of 1 year in customer support and administration in tech/software support role (Omnitracs, YASC, Teleperformance, etc)- Ability to identify problems/challenges through conversation and create resolutions for customers quickly and efficiently- Excellent communication skills with the ability to articulate technical issues- Experience creating and maintaining customer relationships- Team player with a positive attitude and the drive to go above and beyond to achieve success- Experience in customer service (support or sales)- Manage multiple projects simultaneously and prioritize accordingly- Zendesk experience is an asset- Education/ academic experience in IT and Computer Science would be a bonus- Self-motivated with the ability to work independentlyFleet Complete is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, inclusion, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. Applicants to make their requirements known when contacted.**Salary**: From $17,000.00 per month**Experience**:- Technical Support: 1 year (preferred)- Customer Service: 1 year (preferred)**Language**:- English (required)- Spanish (required)Shift availability:- Day Shift (preferred)- Night Shift (preferred)Work Location: Remote
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