Technical Support Analyst
hace 5 días
At Fleet Complete, our vision is to connect everyone with everything - everywhere. We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management.Our company has been on an exciting journey, starting back in 2000 when our CEO, Tony Lourakis, founded Complete Innovations. Today, we are a global organization with 800 staff and growing Our journey continues as we evolve and transform to support the challenges and needs of our customers.This is a great time to be in an IOT organization and help define the future in this space. The McKinsey Center for Future Mobility predicts that by 2030, telematics will be a $750 billion industry worldwide. “After decades as a niche feature, telematics is merging into the automotive mainstream,” McKinsey reports. We have a big appetite for growth and a passion for innovation. Our products help improve safety standards, dispatching, fleet tracking, regulatory compliance and mobile staff management. Learn more about us.We're looking for Bilingual (English & Spanish) Technical Support Analyst's to join our support team in MexicoTotal Compensation includes:- Annual salary of $17,000- 100% remote role- Health Insurance- Food Vauchers (Monthly), 7% of your salary- Economic support for the payment of home energy and internet bills (monthly)- New Laptop, and Computer MonitorYour day to day tasks will include:- Effectively troubleshoot issues with urgency, working hard to solve every customer issue on their first contact- Become a Fleet Complete knowledge base, you will know the product inside and out- Represent Fleet Complete in a positive and professional manner- Update Zendesk cases with all appropriate information pertaining to your customer interactions- Customer retention through relationship buildingHours of Operations:Our Technical Support Centre is a 7/24/365 operation (availability to work evenings, weekends as well as holidays is required); various shifts are available, your schedule will be established upon your hire date.We would love you to have the following:- Must be Bilingual in English & Spanish- Minimum of 1 year in customer support and administration in tech/software support role (Omnitracs, YASC, Teleperformance, etc)- Ability to identify problems/challenges through conversation and create resolutions for customers quickly and efficiently- Excellent communication skills with the ability to articulate technical issues- Experience creating and maintaining customer relationships- Team player with a positive attitude and the drive to go above and beyond to achieve success- Experience in customer service (support or sales)- Manage multiple projects simultaneously and prioritize accordingly- Zendesk experience is an asset- Education/ academic experience in IT and Computer Science would be a bonus- Self-motivated with the ability to work independentlyFleet Complete is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, inclusion, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. Applicants to make their requirements known when contacted.**Salary**: From $17,000.00 per month**Experience**:- Technical Support: 1 year (preferred)- Customer Service: 1 year (preferred)**Language**:- English (required)- Spanish (required)Shift availability:- Day Shift (preferred)- Night Shift (preferred)Work Location: Remote
-
Technical Support Analyst
hace 6 días
Desde casa, México Research Solutions A tiempo completo**Role** The Technical Support Analyst works towards ensuring the efficient operation of our employees' software and hardware systems. Your responsibilities will encompass a wide range of tasks focused on technical support. The position reports to the Technical Support Manager. **Responsibilities** - Manage technical support tickets in Zendesk ticketing...
-
Technical Support Analyst
hace 3 días
Desde casa, México Ellucian A tiempo completoTogether we are powering the future of Higher Education:Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher...
-
Technical Support Analyst
hace 5 días
Desde casa, México Ellucian A tiempo completoTogether we are powering the future of Higher Education: Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher...
-
Technical Support Analyst
hace 5 días
Desde casa, México Kinaxis Inc. A tiempo completoAbout Kinaxis: **About Kinaxis**: Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because _People matter _at Kinaxis. In 1984, we started out...
-
Technical Support Analyst
hace 3 días
Desde casa, México Kinaxis Inc. A tiempo completoAbout Kinaxis:**About Kinaxis**:Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because _People matter _at Kinaxis.In 1984, we started out as a...
-
Junior Technical Support Analyst
hace 3 días
Desde casa, México Improvado A tiempo completo**About Improvado**Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking...
-
Junior Technical Support Analyst
hace 6 días
Desde casa, México Improvado A tiempo completo**About Improvado** Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking...
-
Technical Support Analyst
hace 4 semanas
Desde casa, México Infor A tiempo completo**General information**:- CountryMexico- CityRemote Location- DepartmentGlobal Support- Job ID35269**Description & Requirements**:**A Day in The Life Typically Includes**:- Primary support customers in all VISUAL related system/technical issues.- Proactively communicate with customers with value added responses into required tracking system, technical...
-
Technical Support Analyst
hace 5 horas
Desde casa, México Infor A tiempo completo**General information**: - Country Mexico- City Remote Location- Department Global Support- Job ID 35269**Description & Requirements**: **A Day in The Life Typically Includes**: - Primary support customers in all VISUAL related system/technical issues. - Proactively communicate with customers with value added responses into required tracking system,...
-
IT Support Analyst
hace 1 semana
Desde casa, México Perficient A tiempo completo**IT Support Analyst****Why is Perficient the best option?**Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we...
