IT Business Support Analyst

hace 4 semanas

Guadalupe, México Foam Holdings, Inc. A tiempo completo

Overview:*****Responsibilities**:- Workstation deployment and management, hardware and software setup, maintenance, upgrades, and support.- Network deployment, management, and support.- Maintain phone system.- Keep updates on servers, switches, and software current.- Maintain and update cyber-security software, virus, network, and data security protection on all company hardware and perform cyber-security training.- Support shop floor hardware and software (printers, barcode scanners, PC, thin clients, tablets, etc.).- Perform regular maintenance on IT related hardware.- Participate in evaluating a technical solution and collaborate with other technical streams to implement solutions on the Company’s ERP (SAGE 100)- Actively participate in problem resolution; setting priorities when appropriate and escalating issues when needed.- Assist with production deployment planning.- Gather user support data and develop reports, as needed.- Aligning business requirements and best practices to implement a technical solution.- Supporting new and refined existing business processes.- Contributing to continuous improvement and development of processes and intellectual property.- Analyze business processes and make recommendations for implementation and improvement(s).- Gather critical information from meetings with various stakeholders and create reports to support recommendations.- Assist with data analysis, user training, test planning, test scenarios, unit testing, user testing, data setup, and triaging of defects.- Own the ongoing support of the deployed solutions, engage in regular business interactions for improvements and assist with bug fixes in case of production failures.- Collaborate with business partners in developing training materials and performing training sessions.- Collaborate with business and technology teams across the organization on product planning, project execution, status reporting and ongoing improvement initiatives.- Excellent analytical and problem-solving skills.- Strong communication skills, including speaking, writing and active listening.- Proven ability to work remotely and independently in support of associates.- Fit within culture and company values: teamwork, innovation, integrity, service, “can-do” attitude, and speaking your ideas.- Ability to analyze and document complex business processes.- Ability to interact with all levels of the organization in a professional manner.- Excellent ability to coordinate and prioritize daily work.- Strong inter-personnel skills.- Excellent client service skills.- Ability to work in a team-oriented environment.- Ability to maintain confidentially is mandatory.- Ability to communicate clearly, timely, and accurately.- Ability to develop and maintain cooperative working relationships.- Ability to organize workload, adapt quickly to change, and deliver under the pressures of deadlines.- Ability to operate basic office equipment.- Potential for travel.- Other duties as assigned.Qualifications:- 2-4 Years of experience working with an ERP required; SAGE 100 experience preferred.- Strong project management background/experience.- Dell, Lenovo, HP, servers, desktops, and laptops- HP, Epson, Brother, Zebra, Xerox, printers, and copiers

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