Technical Support Analyst
hace 4 días
We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. Job Summary The primary role for this position is to enhance the customer experience while providing technical support for our control’s product lines via telephone and e-mail to internal and external customers. Functions of the role include but are not limited to troubleshooting, identifying replacement part numbers, programming assistance and answering questions regarding wiring and wiring details. The employee will attend ongoing trainings to continue closing knowledge gaps and improve their ability to support internal and external customers more efficiently. Key Tasks & Responsibilities (Essential Functions) Provides IT Support: Network troubleshooting and configuration, installing and troubleshooting software, IIS settings. Provides Building Management System integration support: BACnet, MSTP, ADR. Assists with novice to advanced programming of equipment: standalone devices, networked devices. Assists with troubleshooting of equipment, software, firmware, wiring, cabling, and programming. Skills and Minimum Experience Required Customer service experience. Knowledge of the fundamentals of electrical, digital, and analog control systems. Strong technical aptitude. Results driven. Conflict management skills. Team player. IT networking experience. Building management system experience. We value diversity and are an equal‑opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion. Any unsolicited resume submitted to Acuity Inc. by a third party, such as an agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine, or email address, directly to Acuity Brands employees or to the Acuity Brands resume database, shall be deemed the property of Acuity Inc. Acuity Inc. will NOT pay a fee for any hiring resulting from the receipt of an unsolicited resume. Any candidate for whom an agency has submitted an unsolicited resume will be deemed by Acuity Inc. to have been referred by the agency free of charge or fee. This includes any agency that is an approved/contracted provider but does not have the proper approvals to participate in a search. Job Segment: Technical Support, Help Desk, Information Technology, Machinist, Technology, Bilingual, Manufacturing #J-18808-Ljbffr
-
Technical Support Analyst
hace 11 horas
Guadalupe, México Acuity Inc. A tiempo completo**Job Summary**:**Key Tasks & Responsibilities (Essential Functions)**:- Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings. Provides Building Management System Integration Support: BACnet, MSTP, ADR. Answers general design questions. Assists with novice to advanced programming of equipment:...
-
Technical Support Analyst
hace 2 días
Guadalupe, México Acuity A tiempo completo3 days ago Be among the first 25 applicants We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and markets products and services in lighting, lighting controls, building...
-
Technical Support Analyst
hace 4 días
Guadalupe, México Acuity A tiempo completo3 days ago Be among the first 25 applicants We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and markets products and services in lighting, lighting controls, building...
-
Technical Support Analyst
hace 2 días
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
-
Technical Support Analyst
hace 4 días
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
-
Technical Support Analyst
hace 1 semana
Guadalupe, México Acuity Brands A tiempo completoUtilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...
-
Technical Support Analyst
hace 4 días
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...
-
Technical Support Analyst
hace 2 días
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
-
Technical Support Analyst
hace 1 semana
Guadalupe, N. L., México Acuity Inc. A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
-
Technical Support Analyst
hace 2 días
Guadalupe, México Acuity A tiempo completoA leading industrial technology company in Nuevo León is seeking an entry-level candidate to enhance customer experience while providing technical support for control product lines. Responsibilities include troubleshooting, programming assistance, and addressing customer inquiries. Ideal candidates should have customer service experience and strong...
