Support Analyst Jr
hace 3 semanas
What can you expect? The Support Analyst will provide front-line primary functional and technical support to end users on various business and technical issues. They will also be responsible for responding to and resolving service tickets in a timely manner according to SLA. The candidate must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, elevate or route them to the next support level. Finally, the Support Analyst will perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. General Skills Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ask customers targeted questions to quickly understand the root of the problem. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals. Maintain jovial relationships with platform users. Ability to work under pressure and prioritize. Technical Skills Database: MySQL, Oracle, MongoDB and SQL Hands‑on experience with Windows/Linux/Mac OS environments. JIRA/Git/GitHub/ServiceNow. Excellent problem‑solving and communication skills. Agile (good to have) What you need to have 1‑3 Years of overall IT work experience preferable with knowledge on Insurance domain. Good analytical skills Good communication skills Experience in Incident, Problem and Change Management is good to have Good to have ITIL certification What makes you stand out Excellent Stakeholder management – Someone who can build a positive working relationship with peers/management and working with diverse business and technical user groups Should be Assertive – Ability to confidently put forward views in diverse groups English speaking & writing Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. #J-18808-Ljbffr
-
Support Analyst Jr
hace 2 semanas
WorkFromHome, México Marsh &Amp; Mclennan Companies A tiempo completoWhat can you expect? The Support Analyst will provide front-line primary functional and technical support to end users on various business and technical issues. They will also be responsible for responding to and resolving service tickets in a timely manner according to SLA. The candidate must have excellent problem-solving skills to diagnose, evaluate and...
-
Data Analyst Jr Fintech
hace 4 semanas
WorkFromHome, México Prestanómico Sapi De Cv A tiempo completoAcerca de la empresa Prestanómico es una empresa 100% mexicana que busca dar préstamos de manera más económica y accesible a través de la tecnología. ¡BUSCAMOS PERSONAS CUYO TALENTO APORTE AL CRECIMIENTO Y ÉXITO CONJUNTO! ¿Quiénes buscamos? Nos encontramos en búsqueda de un DATA ANALYST JR Responsabilidades El diseño de segmentaciones, análisis...
-
Remote Platform Support Analyst – Impact
hace 1 semana
WorkFromHome, México BairesDev A tiempo completoA global tech solutions firm is searching for a Platform Support Analyst to join their remote team. This mid-senior level position requires experience in support and operations, as well as familiarity with IT processes. The analyst will work to support User Acceptance Testing and assist internal teams in enhancing operational efficiency. This role offers...
-
Jr. Telecom Analyst
hace 3 días
WorkFromHome, México Call Center Services International S.A. De C.V. A tiempo completoDescripción del trabajo WORK FROM HOME TIJUANA, B.C. Jr. Telecom Analyst needs to primarily audit and analyze telecommunication reports, which includes but is not limited to call recordings, call accounting, hardware inventory, software licensing. Responsibilities Programs, analyzes and resolves problems related to telecommunications systems' software and...
-
Senior Quality Analyst, Patient Support Center
hace 2 semanas
WorkFromHome, México Marketing A tiempo completoA leading healthcare company in Mexico is seeking a Sr Performance Excellence Analyst to evaluate and enhance the performance of its Patient Support Center. This hybrid role requires strong communication and analytical skills, along with 2-5 years of relevant contact center experience. The analyst will provide detailed feedback and support performance review...
-
SAP Support Analyst
hace 1 día
WorkFromHome, México Callaway A tiempo completoSAP Support Analyst - CGMX Callaway•Estado de México, Mexico Descripción del trabajo SAP Support Analyst - CGMX (Remote Office, Locations: CG - MA - Mexico - IT / FIN, Time Type: Full Time, Posted Today, End Date: January 31, 2026, Requisition ID: JR ) Responsibilities Technical and Functional Support: Provide first and second-level support to SAP users....
-
Hybrid IT Support Senior Analyst
hace 4 semanas
WorkFromHome, México Marsh McLennan A tiempo completoA leading global consulting firm is seeking an IT Support Senior Analyst in Mexico City. This hybrid role involves investigating and resolving technical issues and supporting applications. Candidates should have a technical degree and 1-3 years of IT support experience, with a strong command of English. Join a vibrant, inclusive culture that emphasizes...
-
Deployment Support Analyst
hace 3 días
WorkFromHome, México Head Hunting Talento A tiempo completoCrear una alerta de empleo para esta búsqueda Si acabas de terminar tu carrera en TI y tienes nociones en JIRA importante empresa dedicada al desarrollo de software se encuentra en búsqueda de DEPLOYMENT SUPPORT ANALYST (HOME OFFICE). Escolaridad: Informática o Sistemas computacionales (recien egresado). Inglés avanzado; escrito y hablado (equipo de...
-
Junior IT Support Analyst
hace 1 semana
WorkFromHome, México Marsh & McLennan Companies A tiempo completoA global leader in risk and strategy is seeking a Support Analyst in Ciudad de México to provide front-line technical support and resolve various business issues. Key responsibilities include troubleshooting IT problems, maintaining customer relationships, and managing service tickets effectively. Ideal candidates should have 1-3 years of IT experience,...
-
Junior IT Support Analyst — Troubleshoot
hace 2 semanas
WorkFromHome, México Marsh & Mclennan Companies A tiempo completoA leading global risk and strategy consulting firm is looking for a Support Analyst in Xico, Veracruz. In this role, you'll provide technical and functional support to end users, resolving service tickets, and conducting root cause analyses. The ideal candidate should have 1-3 years of IT experience, excellent problem-solving skills, and proficiency with...
