IT Service Desk Specialist

hace 4 semanas

Mexicali, México Advanced Energy Industries, Inc A tiempo completo

The IT Service Desk Support Specialist is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software, and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.**ESSENTIAL RESPONSIBILITIES**:- Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment- Maintain passwords, data integrity, and file system security for the desktop environment- Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem.- Works on software installation, update, and configuration as directed by ticketing system and Help Desk Supervisor and Manager- Works independently on imaging, configuration, and placement of new PCs.- Assists in maintaining and updating support information such as the PC Support Queue, PC inventory, Assets, PC loaners, etc. as directed by Help Desk Supervisor- Maintain phone systems- Works with Help Desk Manager and Helpdesk Outsourcer to determine daily/weekly priorities and to troubleshoot advanced technical problems- Tests new software and operating systems and makes recommendations on deployments- Participate in projects to improve the end user computing experience- Directs advanced technical problems to the appropriate resource when necessary- Be responsible for after-hours support**WORKING CONDITIONS**- Location: Mexicali- Environment: Standard office environment; spends majority of the day moving throughout local buildings and helping users with PC problems at the user’s desk**SPECIFIC SKILLS**- Excellent customer service skills- Bilingual English / Spanish- Knowledge of PC hardware and peripherals- Advance knowledge of Windows 10, and TCP/IP networking- Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools and PC hardware and software troubleshooting skills- Excellent interpersonal, communication and organization skills- Ability to work independently and communicate effectively with users and coworkers- Strong project management skills, ability to set priorities and meet deadlines with flexibility- Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.- Ability to evaluate information and exercise good judgment in making decisions**EXPERIENCE**:**Essential**:- Minimum of 2 years providing technical support in IT support role.- Minimum of 2 years supporting Microsoft PC environment- Minimum of 2 years’ experience in a related field with extensive technical experience.- Experience supporting remote users utilizing VPN connectivity**EDUCATION**:**Essential**:- Associates degree in Computer Information Systems**Desirable**:- A+ certification, MCP and Windows 10 certification

  • Windows IT Service Desk Specialist II

    hace 8 horas

    mexicali, México Industrias SL, S.A. de C.V. A tiempo completo

    A technology support provider in Mexicali seeks an IT Service Desk Support Specialist II to manage desktop systems and provide user support. This role requires 2-3 years of experience in technical support, particularly in Microsoft environments. The candidate will be responsible for troubleshooting and resolving technical issues, providing excellent customer...

  • IT Support Specialist

    hace 7 horas

    Mexicali, México Sonova A tiempo completo

    The IT Support Specialist will work as part of the Mexicali IT Team, providing on-site and remote IT support to Sonova business entities and users across Mexico. This role delivers supports local and cross-site IT projects, and ensures the effective delivery of IT services for multiple Group Companies. The role is focused on delivering high-quality,...

  • Agente de Service Desk 1b

    hace 3 semanas

    Mexicali, México SONDA IT A tiempo completo

    Vive la experiência SONDA¡Aquí transformas tu carrera!¿Por qué ser parte de SONDA?La respuesta es muy simple: porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el...

  • Agente de Service Desk 2

    hace 1 semana

    Mexicali, México SONDA IT A tiempo completo

    Vive la experiência SONDA ¡Aquí transformas tu carrera! ¿Por qué ser parte de SONDA? La respuesta es muy simple: porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el...

  • Agente de Service Desk 1b

    hace 1 semana

    Mexicali, México SONDA IT A tiempo completo

    Vive la experiência SONDA ¡Aquí transformas tu carrera! ¿Por qué ser parte de SONDA? La respuesta es muy simple: porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el...

  • It Site Support 2nd shift

    hace 7 horas

    Mexicali, México Industrias SL, S.A. de C.V. A tiempo completo

    POSITION SUMMARY: The IT Service Desk Support Specialist II is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software, and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs....

  • It Site Support 2nd shift

    hace 2 semanas

    Mexicali, B.C., México INDUSTRIAS SL, S.A. DE C.V. A tiempo completo

    y detalle de las actividadesPOSITION SUMMARY:The IT Service Desk Support Specialist II is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software, and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software...

  • Field IT Service Support

    hace 2 semanas

    Mexicali, B.C., México Sonova A tiempo completo

    y detalle de las actividadesThe Field IT Service Support position is part of the local Information Technology team based at the Mexicali site and is responsible for providing on-site IT support to Sonova business entities and users, ensuring the stable operation of IT infrastructure, systems, and services.Key responsibilities include:Provide local 1.5 and...

  • Remote Help Desk Support Specialist

    hace 3 semanas

    Mexicali, México Sysazzle Servicios Mexico S de RL de CV A tiempo completo

    We are seeking a highly motivated and skilled **Remote Help Desk Support Specialist **to join our team. As a key member of our support team, you will be responsible for providing efficient and effective technical assistance to our clients, resolving issues related to Microsoft Office, Apple devices, laptops, tablets, and more.**Responsibilities**:- Perform...

  • IT Help Desk

    hace 1 semana

    Mexicali, México Equivity A tiempo completo

    **Summary of the role** You’ll be a key part of a growing technology business, helping users, keeping systems updated, and making sure everyday tasks run smoothly. This is a perfect role for someone who likes a balance of customer support, light tech troubleshooting, and business administration — no two days are exactly the same! **What You'll Do** -...