Remote Help Desk Support Specialist

hace 7 días

Mexicali, México Sysazzle Servicios Mexico S de RL de CV A tiempo completo

We are seeking a highly motivated and skilled **Remote Help Desk Support Specialist **to join our team. As a key member of our support team, you will be responsible for providing efficient and effective technical assistance to our clients, resolving issues related to Microsoft Office, Apple devices, laptops, tablets, and more.**Responsibilities**:- Perform imaging of laptops and setup of new devices, including laptops, iPads, tablets, and phones.- Manage remote device/mobile device management using Manage Engine MDM.- Work with Active Directory for user management and access control (as needed).- Handle password resets and account management tasks.- Conduct printer troubleshooting to ensure seamless operation.**Qualifications**:- Proven experience in a help desk or technical support role, preferably in a remote environment.- Proficiency in Microsoft Office suite and experience with Apple devices.- Familiarity with remote device/mobile device management tools, preferably Manage Engine MDM.- Strong troubleshooting skills and the ability to effectively diagnose and resolve technical issues.- Experience in setting up and imaging laptops and other devices.- Knowledge of Active Directory and basic network concepts is a plus.- Excellent communication skills and a customer-oriented mindset.- Ability to work independently and collaboratively in a remote team environment.- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are advantageous but not required.Pay: $12,000.00 - $16,000.00 per month**Education**:- High school or equivalent (required)**Language**:- English (required)Work Location: On the road

  • Help Desk Analyst

    hace 4 semanas

    Mexicali, México BairesDev A tiempo completo

    Who We areBairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...

  • IT Service Desk Specialist

    hace 2 semanas

    Mexicali, México Advanced Energy Industries, Inc A tiempo completo

    The IT Service Desk Support Specialist is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software, and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.**ESSENTIAL RESPONSIBILITIES**:-...

  • Information Technology Help Desk Support

    hace 4 semanas

    Mexicali, México ITJ A tiempo completo

    The Level 1 Remote Service Desk IT Support Technician provides first-line technical assistance for incidents and catalog tasks submitted through ServiceNow. This role supports both day-to-day troubleshooting (e.g., software, access, and endpoint issues) and fulfillment requests (e.g., license assignments and access group management). Working remotely, the...

  • IT Site Support Specialist Ii

    hace 5 días

    Mexicali, México Advanced Energy Industries, Inc. A tiempo completo

    **ABOUT ADVANCED ENERGY** ***: The IT Service Desk Support Specialist II is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software, and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or...

  • Windows IT Service Desk Specialist II

    hace 2 semanas

    Mexicali, México Industrias SL, S.A. de C.V. A tiempo completo

    A technology support provider in Mexicali seeks an IT Service Desk Support Specialist II to manage desktop systems and provide user support. This role requires 2-3 years of experience in technical support, particularly in Microsoft environments. The candidate will be responsible for troubleshooting and resolving technical issues, providing excellent customer...

  • Windows IT Service Desk Specialist II

    hace 2 semanas

    Mexicali, México Industrias SL, S.A. de C.V. A tiempo completo

    A technology support provider in Mexicali seeks an IT Service Desk Support Specialist II to manage desktop systems and provide user support. This role requires 2-3 years of experience in technical support, particularly in Microsoft environments. The candidate will be responsible for troubleshooting and resolving technical issues, providing excellent customer...

  • IT Support Specialist

    hace 1 semana

    Mexicali, México Sonova A tiempo completo

    The IT Support Specialist will work as part of the Mexicali IT Team, providing on-site and remote IT support to Sonova business entities and users across Mexico. This role delivers supports local and cross-site IT projects, and ensures the effective delivery of IT services for multiple Group Companies. The role is focused on delivering high-quality,...

  • IT Support Specialist

    hace 1 semana

    Mexicali, México Sonova A tiempo completo

    The IT Support Specialist will work as part of the Mexicali IT Team, providing on-site and remote IT support to Sonova business entities and users across Mexico. This role delivers supports local and cross-site IT projects, and ensures the effective delivery of IT services for multiple Group Companies. The role is focused on delivering high-quality,...

  • Sales Support Specialist

    hace 1 semana

    Mexicali, México Garrett Advancing Motion A tiempo completo

    Descripción del trabajo As a Sales Support Specialist, you are responsible for providing technical sales support to the organization while developing, deploying, and enabling the key processes within Sales and Marketing. Coordinate with stakeholders to ensure alignment and profitable business growth. Develop and assess sales support libraries and templates...

  • It Site Support 2nd shift

    hace 2 semanas

    Mexicali, México Industrias SL, S.A. de C.V. A tiempo completo

    POSITION SUMMARY: The IT Service Desk Support Specialist II is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software, and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs....