Technical Operations Specialist
hace 4 semanas
**Description**:**Summary of This Role**:**What Part Will You Play?**:- Chaos engineering - you’re expected to think laterally about how our systems might fail in theory, design tests to demonstrate how they behave in practice, and then formulate and implement remediation plans, as appropriate.- Use practices from DevOps and GitOps to improve automation and processes to make self service possible.- Safeguarding reliability. Ensuring that our services are highly available, resilient against disasters, self-monitoring, and self-healing.- Reviewing designs with an eye toward increasing the holistic stability of our platform and identifying potential risks.- Building systems to proactively monitor the health, performance and security of our production infrastructure.- Improving our monitoring and alerting systems to make sure engineers get paged when it matters (and don’t get paged when it doesn’t).- Evolving our SDLC, practices, and tooling to account for Site Reliability considerations and best practices.- Developing runbooks and improving documentation.- Undertake continuous service reviews, and generate ideas for improvements and implement when appropriate.- Respond to moderately complex issues and see through resolution. Escalating to senior management when appropriate.- Writing scripts as per the requirement to generate various data reports.- Perform production support activities that involve the assignment of issues and issue analysis and resolution within the specified SLAs.- Suggest fixes to complex issues by doing a thorough analysis of the root cause and impact of the defect.**What Are We Looking For in This Role?**:**Minimum Qualifications**:- BS in Computer Science, Information Technology, Business / Management Information Systems or related field- Typically minimum of 2 years relevant experience- 2+ years of experience working in an AWS, Google, or Azure cloud environment.- 2+ years of experience working with the Git version control system.- 2+ years of SQL scripting experience.- Bash, Python, and/or other programming or scripting experience. Solid scripting ability is important for this role.**Preferred Qualifications**:- Understanding of CI/CD concepts, containerization, and Microservices.- Understanding of the Software Development Life Cycle (SDLC) and Agile Software Development concepts.- Strong communication (written, verbal, interpersonal) skills with the ability to connect with a wide variety of audiences, including clients and team members**What Are Our Desired Skills and Capabilities?**:- Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.- Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.- Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.- Experience in Public and Private Clouds, Jenkins, Terraform, Ansible, OpenShift, Kubernetes or AWS EKS- Analyzing the complete end to end flow by understanding the code(written in.net, react, C#) and fix it(if required).- Strong technical knowledge about the relational/ non relational database, networking, UNIX platform.- Ability to troubleshoot issues and able to handle different types of customer inquiries.- Good understanding of various logging/ monitoring tools like New Relic, Kibana, Graylog.
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Technical Operations Specialist
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Tlahuac, México Global Payments (Beamery) A tiempo completo**Description**:**Summary of This Role**:**What Part Will You Play?**:- Chaos engineering - thinks laterally about how systems might fail in theory, designs tests to demonstrate how they behave in practice, and then formulate and implement remediation plans, as appropriate.- Use practices from DevOps and GitOps to improve automation and processes to make...
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Tlahuac, México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...