Service Operations Excellence Specialist

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others._Are you ready to make your next career move to join our team as a Service Operations Excellence Specialist in Mexico City?Service Operations Excellence Specialist supports Maintenance Operations Excellence Manager and Maintenance operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems.- Responsibilities include, but are not limited to:_- Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas.- Identify and propose concrete improvement actions based on analysis.- Support Maintenance Operations Excellence Manager and regional Maintenance Operations Managers in setting and following-up targets according to Field Operations Management Model.- Train Supervisors and Maintenance Operations Managers in usage of maintenance tools and processes.- Responsible for route optimization, capacity planning, maintenance profile optimization in the FL.- Identify and collect potential improvement ideas and contribute to the future development plans of global methods.- Hands-on support to new deployments, the implementation, utilization and constant. improvement of the KONE Way (KW) business processes and tools to become part of daily operations (e.g. MBM / DMP, FSM, MAP, Traction Control, operational reports, Supervisor Role and Mobility, 24/7 and VAS services, etc.)HIRING REQUIREMENTS:- Bachelor’s or master's degree in business, engineering, statistics or similar area.- At least 5 years of experience in a similar role.- Good knowledge in statistics programs or software's.- Intermediate level of English.- Advanced MS Excel -skills.What can KONE offer you?- We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:_- _We value your authentic self_- _Diversity, equity and inclusion is embedded in our strategy and values_- _Collaborative, creative and supportive work environment_- _Passionate about safety, quality and innovation_- _We care about the communities where we live and work_- Just some of our many benefits include:_- _Competitive salary_- _Opportunities to learn and grow_- _Comprehensive health and wellness plans for the entire family_- _More benefits than required by law_Come share your passion and energy to make a positive impact at KONE for our customers and your career- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class._- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._Read more on