Guest Services Specialist
hace 6 días
**Guest Services Specialist****Naples Florida Vacation Homes LLC - Naples, FL USA**Leading Vacation Rental Management Company in Naples, Florida seeks an energetic and enthusiastic guest services representative. Your primary functions will be:1. To assist guests in booking rental reservations.2. To be PRO-ACTIVE Don’t just be an order taker - be an order maker Reach out to past guests and past inquiries to remind them about us and our services and to politely encourage them to book or rebook. Be personable, ask the right questions and offer solutions. Explain what is available or not available in our market, follow up with inquiring guests, answer questions, make suggestions, offer ideas and solutions, etc.3. To process payments, send out and follow up to get signed contract, analyze identification & selfies to ensure reservations are legitimate.4. To send out check-in instructions and confirm guest receipt. Remotely assist with guest check in as needed.5. To be the first point of contact to guests while they are staying in our properties. Answer questions, document and assist with any issues the guest might be experiencing at the property. Create maintenance work orders and follow up with local team members / vendors to resolve problems as expeditiously as possible. Documentation is key. Quick action, follow-through and communication is key to maintaining happy guests.6. To complete other tasks as assigned.- Friendly demeanor and be able to establish an attentive rapport with guests. Excellent interpersonal skills are a must.- Be solutions orientated and curious to be efficient in problem solving on the fly.- Must possess excellent near-native verbal and written English language skills. A second language, such as Spanish is a plus.- Excellent aptitude for calculating and processing numbers is required.- Be highly organized and a great multi-tasker. Requests and inputs will come at you from multiple directions and you must follow up to get things done and resolve issues.- Be able to work independently and as part of a team which reaches across the globe. Self-starter, be proactive, able to decipher urgency of situations, make decisions, communicate and delegate to others on an as-needed basis.- Be a quick learner, have a high attention to detail.- Excellent low-pressure sales skills and experience is preferred.- Bachelor's degree preferred but not required.- Full-time preferred or Part-time with a minimum of 20 hours per week may be considered.**Compensation / Benefits**Hourly: TBD (based on experience and the going rate in the market in which you will live and work)We reward those who go the extra mile to follow up and bring in new reservations. Bonus compensation available after you’ve been with us for 90 days.Paid Time-off: After working for us full-time for a minimum of 6 months - you get the following paid time off. Your birthday, up to 3 holidays of choice per year (granted by seniority / rotation) and 4 days PTO (paid time off) accrual. Rate of PTO accrual increases as your length of service increases. PTO is used for sick days, vacation time or any other personal business you need to take care of. PTO is used in 4 hour blocks.Those interested in being considered for the position are encouraged to send their resume to: Please indicate the amount of pay you are expecting to receive.Pay: $90.00 - $185.00 per hourExpected hours: 40 per week**Education**:- Bachelor's (preferred)**Experience**:- hospitality: 1 year (preferred)**Language**:- English (required)Work Location: Remote
-
Guest Services Agent
hace 3 semanas
Desde casa, México Angel Host A tiempo completo**We are hiring!**We’re Angel Host, a Canadian-based, data-driven, and tech-enabled rental maximization service that helps Property Managers and Owners worldwide out-perform their market. With Angel Host taking care of pricing, reservations, and channel marketing, our clients get to focus on growth or simply enjoy a reduced workload, while we maximize the...
-
Guest Services Agent
hace 11 horas
Desde casa, México Angel Host A tiempo completo**We’re hiring!** We’re Angel Host, a Canadian-based, data-driven and tech-enabled Vacation Rental Maximization service provider that helps Property Managers and Owners worldwide outperform their market. With Angel Host taking care of pricing, reservations, channel marketing and guest services, our clients get to focus on growth while increasing the...
-
Guest Services Agent
hace 11 horas
Desde casa, México Angel Host A tiempo completo**We’re hiring!**We’re Angel Host, a Canadian-based, data-driven and tech-enabled Vacation Rental Maximization service provider that helps Property Managers and Owners worldwide outperform their market. With Angel Host taking care of pricing, reservations, channel marketing and guest services, our clients get to focus on growth while increasing the...
-
Guest Services Agent
hace 11 horas
Desde casa, México Angel Host A tiempo completo**We’re hiring!**We’re Angel Host, a Canadian-based, data-driven, and tech-enabled rental maximization service that helps Property Managers and Owners worldwide out-perform their market. With Angel Host taking care of pricing, reservations, and channel marketing, our clients get to focus on growth or simply enjoy a reduced workload, while we maximize the...
-
Guest Experience Manager
hace 6 días
Desde casa, México Coveted Hospitality A tiempo completo**We're Hiring: Guest Experience Manager - Short-Term Rentals (Remote)** Coveted Hospitality is a fast-growing short-term rental company managing a large portfolio of STR properties across multiple cities. We're looking for a **Guest Experience Manager**with a hotel or hospitality background to join our remote team and help elevate the guest experience...
-
Guest Experience Manager
hace 5 días
Desde casa, México Coveted Hospitality A tiempo completo**We're Hiring: Guest Experience Manager - Short-Term Rentals (Remote)**Coveted Hospitality is a fast-growing short-term rental company managing a large portfolio of STR properties across multiple cities. We're looking for a **Guest Experience Manager**with a hotel or hospitality background to join our remote team and help elevate the guest experience across...
-
Shared Services Specialist
hace 2 semanas
Desde casa, México Proper A tiempo completoProper utilizes machine learning and Fortune-500 level accountants to deliver expert accounting and bookkeeping services that help property managers and owners grow their portfolios. Founded on principles of design and human connectivity, Proper is proud to provide services that simplify and de-stress people’s lives. We’re a team of developers,...
-
Remote Vacation Rental Guest Services Coordinator
hace 4 semanas
Desde casa, México Hire Latam LLC A tiempo completo**_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're...
-
Remote Vacation Rental Guest Services Coordinator
hace 2 semanas
Desde casa, México Hire Latam LLC A tiempo completo_**HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in...
-
Desde casa, México Hire Latam LLC A tiempo completo**_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're...
