Operations Support Specialist

Operations Support Specialist - Be the Backbone of a Fast-Growing, Purpose-Driven Company

**Summary**:
Detail Cleaning Services is on a mission to **enhance lives one cleaning at a time** and we’re looking for an **Operations Support Specialist** to help us grow that impact from behind the scenes. This is a dynamic, multi-faceted support role where communication, organization, and care intersect.

You’ll be the first line of support for our team and clients, handling logistics, resolving issues, improving systems, and delivering world class service across every interaction.

If you’re someone who thrives on structure, finds joy in problem solving, and cares deeply about people you’ll feel right at home here.

**Location**: Remote (Full-Time, Central Time Availability Required)

**About Detail Cleaning Services**:
We’re a values driven cleaning company that’s been serving families with heart and hustle since 2009. With a team of 50+ and growing, we deliver premium home cleaning with a personal touch and it’s our internal support systems that make that possible.

Our culture is rooted in **Trust, Commitment, Caring, and Positivity**. We don’t just clean homes we help people feel safe, supported, and seen.

We’re not a big corporation. We move fast. We work smart. We care deeply. And we’re building something meaningful together one team, one process, and one amazing customer experience at a time.

**About the Role**:
The **Operations Support Specialist** plays a central role in making sure every cleaning tech and customer is taken care of with excellence. From resolving schedule changes to following up on complaints, your job is to **solve problems quickly**, **communicate clearly**, and **keep things running smoothly**.

You’ll be part of a small but mighty admin team that powers the company from behind the scenes tracking issues, processing tickets, responding to techs and clients, and owning the systems that drive consistency and performance.

If you love fast-moving environments, thrive on being helpful, and pride yourself on attention to detail, this is the job for you.

**Key Responsibilities**:Day-to-Day Support
- Resolve issues related to reschedules, cancellations, damage reports, and complaints
- Monitor service quality and tech performance escalate when necessary
- Log updates and client/tech notes accurately in our systems
- Complete and clear all support tickets in Maid Central daily
- Support internal communications, tech tips, contests, and scheduling

Client Relations & Retention
- Execute customer retention steps for cancellations
- Follow up with unhappy clients using empathy and solutions
- Maintain positive, professional communication that aligns with our brand tone

Admin Tasks & Process Execution
- Assist with customer refunds, unpaid invoices, and job note updates
- Help onboard new clients and maintain accurate job records
- Follow protocol for emergencies, damages, and route changes
- Provide feedback and ideas to improve processes, tech communication, and service recovery

Weekly/Monthly
- Bring assigned KPIs to meetings
- Collaborate on internal team projects
- Track trends in client issues and make process suggestion

**You Might Be a Great Fit If You**:

- Are a fast, focused, and detail-driven communicator
- Stay cool under pressure and love solving problems
- Take initiative and don’t wait to be told what to do
- Can manage multiple channels and requests without getting flustered
- Speak with empathy even to frustrated clients or techs
- Love systems, tech tools, and organizing chaos into order
- Are aligned with our mission and values

**Must-Haves**:

- 2+ years in customer support, admin, or remote operations
- Outstanding written and verbal communication
- High responsiveness and accountability
- Comfortable with software like Google Workspace, Maid Central (or similar platforms), and basic CRM tools

**Nice-to-Haves**:

- Experience in home services, cleaning, or field operations
- Canva or simple design tool familiarity
- Sales or retention experience

**What You’ll Get**:

- A fully remote, full-time position with flexibility and structure
- Paid vacation (after 6 months) + Paid Holidays (after 3 months)
- PTO accrual starting after 1 year
- A mission-driven, supportive culture
- A leadership team that listens and cares
- Real impact helping enhance lives and support a growing team

**How to Apply**:
We’re looking for someone dependable, proactive, and people-focused. If this sounds like you, we’d love to meet you.

Pay: $23,000.00 - $26,500.00 per month

Application Question(s):

- Can you write, speak, read English?

Work Location: Remote