Solution Adoption Advisor
hace 3 semanas
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the Role:
The Solution Adoption Advisor (SAA) executes targeted and scalable product adoption customer engagements, with a focus on risk-mitigation. They provide related support and enablement to account manager/executives and assist with the development and maintenance of solution specific content. SAA serves as the subject matter expert in one-to-one, one-to-many adoption events and in at-risk customer situations as needed. In addition, SAA shares solution best practices and influences customer business processes to align the best practices supported by SAP SuccessFactors solutions with customers and internally. SAA has deep HR domain and product knowledge in their area of focus.
Responsibilities:
- Proactively target customers to identify and execute solution adoption risk mitigation plans using established methodology.
- Engage with customers via one-to-one and one-to-many events to share solution best practices and influence customer business processes to align with best practices supported by SAP SuccessFactors solutions.
- Serve as a SME in VIP Sessions, Solution Adoption Accelerator events, and conferences such as Success Connect.
- Partner with stakeholders to ensure engagement recommendations are acted upon and track changes measurably.
- Serve as product and business process SME in critical customer situations/escalations as needed.
- Contribute towards solution-based CSP readiness and develop and deploy solution/HR domain content to promote CSP readiness.
- Assist with the development and ongoing maintenance of solution and business process best practices for use in SAA engagement tools, using established leading practices as a foundation.
- Collaborate cross-functionally to resolve adoption barriers and ensure adoption telemetry is optimized.
Qualifications:
- 7+ years of HR solution consulting experience with the ability to translate business problems into solution strategy and execution plans.
- Broad understanding of the full suite of SAP SuccessFactors offerings including an appreciation of AI, BTP, etc.
- Expert product knowledge with SuccessFactors EC or EC Payroll/Benefits/Time and the interdependencies with other HCM solutions.
- Working knowledge of integrations to other solutions.
- Strong product knowledge of SuccessFactors Reporting Solutions is a plus.
- Enterprise HR implementation knowledge/experience, including integration and business process consulting.
- Deep HR domain knowledge with an emphasis on EC and HR business processes.
- Ability to work independently or collaboratively with high-quality output.
- Excellent project and task management skills, ability to prioritize shifting priorities and meet deadlines within an agile framework.
- A working knowledge of general project management principles, skills, and methods (e.g., Agile, Waterfall).
- Experience of working within/leading/coordinating structured projects, campaigns, or initiatives within a customer environment or internal/cross-functional capacity.
- Enthusiasm, internal leadership, strong work ethic, and a positive attitude to problem-solving.
- Strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
- Ability to strategically influence internal and customer stakeholders to drive customer adoption.
Education and Experience:
- 7+ years HR solution consulting experience with the ability to translate business problems into solution strategy.
- Substantial experience driving client solutions and implementation experience with large-scale EC software deployments (either as an internal program owner or as an external consultant).
Physical and Environmental Requirements:
- Standard office/home office environment, commutable to an SAP office where necessary.
- Travel is a requirement for this job. Although travel is not a weekly event, SAAs do occasionally travel to attend conferences and customer meetings in person. Estimated travel is between 10% and 25%, with travel schedules fluctuating throughout the year. SAAs have the ability to influence their travel schedule but must be able to travel regularly.
This position is open for all Latin America.
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