CX Solution Advisor Senior Specialist

hace 4 semanas


distrito federal, México SAP A tiempo completo

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.

As a SAP CX Solution Advisor, you will be responsible for product presentations and demonstrations before and after the sale, including demand generation, maturation of existing opportunities, and support in the adoption and expansion of what is sold to our clients.

Your responsibilities will include developing business and maintaining links with the global and local SAP structure, supporting the construction of CX product materials (presentations, scripts, architectures) that drive knowledge in the sales force.

As a Senior CX Solution Advisor Specialist, you must understand our main competitive advantages for our clients and the broad SAP CX portfolio, along with its integration with SAP BackOffice processes.

You are required to have a deep knowledge of at least a couple of SAP CX solutions, their features, evolution, integration, and functionalities, along with the ability to build business architectures that include solutions from other SAP portfolios.

Your Responsibilities

  • Expert-level knowledge at least in SAP Sales & Service and knowledge of SAP CX products (SAP Commerce Cloud, BTP, AI, Emarsys, CDP, CIAM).
  • Identify areas where automation or a streamlined approach can be applied to reduce overall effort, eliminate risk, and increase delivered value.
  • Roll-out of new field training; may contribute to e-learning content.
  • Act as trusted advisor for internal and external customers.
  • Coach internal customers on our products and solutions and how to position them with our clients.
  • Maintain awareness of implementation issues and factor this knowledge into all activities and materials.

Your Qualifications

  • Bachelor’s degree in computer science related field or equivalent experience.
  • Extensive experience in SAP C4C or SAP Sales & Service or other CRM in the market.
  • Broad experience of pre-sales and supporting large, complex multi-solution architecture.
  • Advanced know-how on various integration patterns and technologies used by SAP CX (SAP BTP, Integration Suite, Point-to-Point).
  • Good communication and interpersonal skills; able to streamline and lead delivery within different internal teams.
  • Ability to build consensus without authority.
  • Experienced in SAP CX Products maintenance.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

Requisition ID : 405920

Work Area : Presales

Expected Travel : 0 - 10%

Career Status : Professional

Employment Type : Regular Full Time

Additional Locations :

LI-Hybrid.

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