Service Desk
hace 3 semanas
We’re hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizantWe have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Service Desk****Objectives of this role**- Handle inbound calls in a timely manner- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary- Identify customer needs, research issues, resolve complaints, and provide solutions- Maintain ownership of calls throughout the lifecycle of a caller’s request.**Responsibilities**- Memorize scripts for products and services, and refer to them during calls- Build positive relationships by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately- Meet daily qualitative and quantitative targets for yourself and achieve all objectives for service, productivity, and quality- Create and maintain record of daily contacts in the ticketing system.- Resolve incidents, requests and queries from end users through the use of Knowledge articles**Required skills and qualifications**- Experience working in an IT Service Desk environment.- Strong active-listening and verbal-communication skills- Ability to multitask and manage time effectively- Willingness to learn fast IT support- Work on a hybrid model (1 month in office - 1 month at home)- Great customer experience skills.
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Service Desk
hace 4 semanas
Guadalajara, México SERVICE DESK A tiempo completoWe are a leading global information technology; consulting and business process Services Company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of...
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Service Desk Analyst
hace 2 semanas
Guadalajara, México Reclutamiento Service Desk A tiempo completoIf you're looking for a stable and attractive income (to convey by phone), with a hybrid work modality, this job is for you!All you require is:- Basic technical computer skills.- Previous Customer Service Experience.- Fluent english (written and spoken)Trainning is paid in full from the day you sign the contract!Please add your Resume. All interviews are...
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Service Desk
hace 2 semanas
Guadalajara, México Intugo Call Center A tiempo completoThe Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...
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Service Desk Analyst
hace 2 semanas
Guadalajara, México Wipro Limited A tiempo completo**Job Description**: - ** - Job Title: Service Desk Analyst - Req Id: 100967 - City: Guadalajara - State/Province: Jalisco - Posting Start Date: 10/14/25 - Job Description: **Role**: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service...
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Service Desk
hace 7 días
Guadalajara, México IT-Seekers A tiempo completoWe are looking your talen as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...
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Service Desk Analyst
hace 2 semanas
Guadalajara, México Wipro Limited A tiempo completoGuadalajara, Mexico - Tech Hiring - 3095587 **_Role Purpose_** - The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives_ **_Do_** **Be responsible for primary user support and customer service** - Learn fundamental...
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Service Desk Analyst
hace 2 semanas
Guadalajara, México Wipro Limited A tiempo completoOverview:**_Role Purpose_**- The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_**_Do_**- **Be responsible for primary user support and customer service**- _ Learn fundamental operations of commonly-used software,...
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Service Desk
hace 4 semanas
Guadalajara, México IT SEEKERS A tiempo completo¡Forma parte de nuestro equipo de trabajo!- **Service Desk**_- **modalidad de trabajo presencial**_**Skills**:- _**Inglés conversacional avanzado**_- Experiência en atención a cliente y soporte- Resolucion de problemas a través de vía telefónica- Resolucion de problemas de hardware, software y networks- Experiência previa como helpdesk o call center-...
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Service Desk Lead L1
hace 6 días
Guadalajara, México Wipro Limited A tiempo completo**Job Description**: - ** - Job Title: SERVICE DESK LEAD L1 - City: Guadalajara - State/Province: Jalisco - Posting Start Date: 1/28/26 - Job Description: **Role**: Service desk lead **͏**: **Do**: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the...
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Service Desk Analyst L2
hace 7 días
Guadalajara, México Wipro Limited A tiempo completo**Job Description**: - ** - Job Title: SERVICE DESK ANALYST L2 - City: Guadalajara - State/Province: Jalisco - Posting Start Date: 1/27/26 - Job Description: **Role**: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with WiproâÃÂÃÂs...
