Business Systems Analyst

hace 4 semanas

Guadalajara, México Flex LTD A tiempo completo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.Job Summary- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a _Business Systems Analyst_ located in Guadalajara, North Campus._- The Business Systems Analyst role will be responsible for post-deployment troubleshooting, root cause analysis, and technical coordination of factory operation solutions in production environment._What a typical day looks like:- _ Monitor and resolve tickets through the Standard SNC model._- _ Determine whether issues can be resolved via configuration changes or require deeper code fixes._- _ Physical and technical support for the main elements of the IT services._- _ Coordinate with vendors and communicate updates to internal teams._- _ Investigate production logs, error traces, and user-reported symptoms_- _ Compile RCA reports and recommend preventive measures_- _ Document findings, FAQs, and guides for future reference._- _ Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases._- _ Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment_- _ Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities._The experience we’re looking to add to our team:- _ BA/BS degree._- _ Advanced English level._- Strong knowledge of SQL for data querying and analysis.- _ Flexible availability for working hours._- 3+ years in a technical support role, providing hands-on assistance and problem resolution.- _ Previous experience working with troubleshooting & problem solving with Hardware / Software & connectivity._- _ ITIL Foundation Certification (nice to have)_- _ Strong knowledge at technical writing._- _ Good communication skills._- _ Ability to work in cross-functional teams._What you’ll receive for the great work you provide:- Competitive Salary.- Life & Medical insurance.- Christmas Bonus.- Food Coupons.- Saving Fund.IS81Job CategoryIT

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