Account Service Specialist
hace 1 semana
We are currently seeking an Incident Manager to join our team in Mexico**Position's General Duties and Tasks**:- Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups- Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers- Assembles the resources necessary to achieve the resolution of Major Incidents- Responsible for leading and driving Major Incidents until resolved- Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership (based on required content and frequency as determined by account)- Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers- Provides incident documentation to appropriate service management teams- Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts.- Ensures contractual Service Support requirements are understood and managed.- Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.- Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.- Provides point of contact for MIM process related questions or issues and facilitates process related meetings.**Qualifications****Must have Skills (3-5 Years Experience)**:- Familiar with Service Management -ITSM-ITSM Processes (Incident, Change, Problem, Request, Knowledge- Excellent Communication Skills- Incident Management experience**Nice to have, but not required (1-2 Years Experience)**:- Critical/Major Incident Management (MIM) experience is considered a plus.**Education Requirements**- ITIL Foundation Certification**About NTT DATA Services****Job Segment**:Consulting, Technology
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Account Service Senior Specialist
hace 1 semana
Guadalajara, México NTT DATA A tiempo completoWe are currently seeking an Account Service Senior Specialist to join our team in Mexico.Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
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Account Service Senior Specialist
hace 1 semana
Guadalajara, México NTT Data Services A tiempo completoWe are currently seeking an Account Service Senior Specialist to join our team in Mexico.- Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.- Responsibilities include the management and oversight of service delivery...
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Account Service Specialist
hace 3 semanas
Guadalajara, México NTT DATA A tiempo completo**Req ID**: We are currently seeking a Account Service Specialist to join our team in Guadalajara, México (MX-MEX), Mexico (MX).Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups- Assesses the impact and urgency of incidents through collaboration with the User, Service...
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Account Service Specialist
hace 3 semanas
Guadalajara, México Hashmap A tiempo completo**Req ID**: We are currently seeking a Account Service Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Responsible to lead and manage day to day major incidentsActs as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups- Assesses the impact and urgency of...
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Account Service Specialist
hace 7 días
Guadalajara, México NTT DATA A tiempo completoWe are currently seeking an Account Service Senior Specialist to join our team in Mexico. In this role you will be responsible for: - Individuals have a deep understanding of their own area. - They manage critical projects with general direction and may allocate some work to others Requirements for this role include: - Assigned to larger / more complex...
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Account Service Specialist
hace 7 días
Guadalajara, México NTT DATA A tiempo completoWe are currently seeking an Account Service Senior Specialist to join our team in Mexico.In this role you will be responsible for:- Individuals have a deep understanding of their own area.- They manage critical projects with general direction and may allocate some work to othersRequirements for this role include:- Assigned to larger / more complex service...
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Account Service Specialist
hace 3 semanas
Guadalajara, México NTT DATA A tiempo completo**Req ID**: We are currently seeking a Account Service Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Acknowledge, Analyze, Manage & Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNowParticipate in the real time on call support daytime/evening/weekend hours and shift rotationReal time support for Hilton's...
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Account Service Specialist
hace 3 semanas
Guadalajara, México NTT Data Services A tiempo completo**Req ID**: We are currently seeking a Account Service Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Acknowledge, Analyze, Manage & Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNowParticipate in the real time on call support daytime/evening/weekend hours and shift rotationReal time support for Hilton's...
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Customer Account Specialist
hace 2 semanas
Guadalajara, México C.H. Robinson A tiempo completoJob ID: R46020 **Customer Account Specialist** Primary Location: Guadalajara, Jalisco Mexico *** The Customer Account Specialist role entails delivering prompt, efficient customer service to both internal and external stakeholders while simultaneously ensuring operational excellence. This position demands a proactive approach to anticipating and meeting...
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Customer Account Specialist
hace 2 días
Guadalajara, México C.H. Robinson A tiempo completoJob ID: R45315**Customer Account Specialist**Primary Location: Guadalajara, Jalisco Mexico***The Customer Account Specialist role entails delivering prompt, efficient customer service to both internal and external stakeholders while simultaneously ensuring operational excellence. This position demands a proactive approach to anticipating and meeting customer...
