Account Service Senior Specialist

We are currently seeking an Account Service Senior Specialist to join our team in Mexico.Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.

**Req ID**: We are currently seeking a Account Service Specialist to join our team in Guadalajara, México (MX-MEX), Mexico (MX).Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups- Assesses the impact and urgency of incidents through collaboration with the User, Service...

**Req ID**: We are currently seeking a Account Service Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Responsible to lead and manage day to day major incidentsActs as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups- Assesses the impact and urgency of...

We are currently seeking an Account Service Specialist Advisor to join our team in Jalisco Mexico. **Position overview** Oversees, facilitates, and administers ITILbased service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and...

We are currently seeking an Incident Manager to join our team in Mexico**Position's General Duties and Tasks**:- Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups- Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver...

**Req ID**: We are currently seeking a Account Service Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Acknowledge, Analyze, Manage & Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNowParticipate in the real time on call support daytime/evening/weekend hours and shift rotationReal time support for Hilton's...

**Req ID**: We are currently seeking a Account Service Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Acknowledge, Analyze, Manage & Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNowParticipate in the real time on call support daytime/evening/weekend hours and shift rotationReal time support for Hilton's...

We are currently seeking an Account Service Advisor to join our team in Mexico.Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.Responsibilities include the management and oversight of service delivery processes, which...

We are currently seeking an Account Service Advisor to join our team in Mexico. Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes,...

**Req ID**: ******We are currently seeking a Senior Service Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Leads intermediate-level service delivery processes and associated projects.Owns one or more service delivery processes.Manages service delivery processes in a standard service delivery environment.Leads continuous improvement...