Field Support Analyst

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.Now we are looking for this position:**GBS Customer DB Mgmt/ Field Support Analyst****Main Purpose**- The Customer Data Base analyst Jr role will provide operational support to Sales Intelligence teams to ensure the correct customer segmentation and customer setup (ABC) as well as be responsible for managing the “Carteira” management process. Will work with cross-functional teams to ensure the proper functioning of the general sales operational processes by offering support to market teams.Execute the Customer/ field support agenda for PBF through the guarantee of OLAs & SLAs established with the market._**Accountabilities / Responsibilities**- _Manage the Carteira process that entails: Ensuring the correct allocation of customers in each team and structure;_- _Manage the customer account, maintaining and updating the list of contacts and customer histories, ensuring that the terms and conditions of the customers are correct._- _Evaluate customer segmentation criteria, given a set of guidelines;-Gain consensus with the business through the framework to centralize, standardize and then optimize customer/DB management_- _Gather, cleanse, and analyze category data and information_- _Build and manage business relationships across all customer/DB management_- _Gain consensus with the business through the framework to centralize, standardize and then optimize customer support activities across the organization_**Qualifications / Requirements**- _No pofessional experience required_- _Basic English_- _Intermediate/advanced Portuguese_- _Proficient in full suite of Microsoft Suite of products: Word, Excel, PowerPoint, Outlook-_- _Customer focused, adaptable, strong follow up and organizational skills_- _Ability to quickly shift and adapt to changes as they come; proactively communicating throughout the process_- _Ability to handle multiple tasks at the same time)_If you have the profile that we are looking, send us your CV by this via, if it's possible that you can participate in this process we will contact you ASAP, if not we will keep your info in our base data for 6 months.**Thank you so much for your interest in PepsiCo**Tipo de puesto: Tiempo completoHorario:- Lunes a viernes- Turno de 8 horasPrestaciones:- Seguro de gastos médicos mayores- Seguro de vida- Vales de despensa- Vales de restauranteTipos de compensaciones:- Bono de productividadPregunta(s) de postulación:- ¿Cual es tu nível de excel?- ¿Cuál es tu expectativa salarial?Idioma:- Inglés (Obligatorio)- Portugués (Obligatorio)Lugar de trabajo: Hybrid remote en 11700, Ciudad de México