Technical Account Advisor
hace 2 semanas
JDA is a customer-focused, relentless work environment and in that spirit we are in the midst of transforming some of our service offering from a perpetual to a SaaS model. In that effort, we are looking to grow our team of Technical Account Advisors in our Cloud Services Group. The Technical Account Advisor is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. They maintain ownership of the customer's JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.**Responsibilities**:- Remains SaaS customer focused - owns tactical and ops, horizontally aligned- Owns all critical operational and technical incidents- Communicates incident status to customer and internal JDA stakeholders continuously (proactive technical guidance)- Handles inbound customer calls and cases (front line)- Manages RCA (identification, documentation, explanations)- Aligns with internal account team on key metrics and objectives for business reviews- Participates in business reviews- Identifies potential new upsell/cross-sell opportunities to share with sales/renewals teams**Qualifications**:- Bachelor's degree required with a focus in Business or Computer Science preferred- Minimum 2 years' experience Technical Account Advisor role or similar role (e.g. customer support, account management, customer success)- Experience managing critical customer issues with senior management; good verbal and written communication- Project management / service management framework- Analytical and problem-solving skills; strong team player as well as a proactive individual contributor- Extremely well-organized with an ability to work well under pressure- Ability to travel within region up to 25% of the time to be on site with customers**Our Values**If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Technical Account Advisor
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Technical Account Advisor - Cloud ServicesOther comparable titles:- Associate Technical Account Advisor, Technical Account ManagerOverviewWe are seeking a highly skilled Technical Account Advisor to join our Cloud Services team at Blue Yonder.The Technical Account Advisor will be responsible for providing technical support and guidance to...
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Technical Account Advisor Int
hace 1 día
Monterrey, Nuevo León, México Blue Yonder A tiempo completoBlue Yonder Job Profile: Technical Account Advisor IntAbout Blue Yonder: Blue Yonder is a global leader in digital supply chain solutions and omni-channel commerce fulfillment, leveraging AI and machine learning to empower businesses to predict and meet consumer demand efficiently. Our cloud-based platform enables companies to optimize inventory, labor, and...
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Cloud Solutions Technical Account Advisor
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoA global leader in supply chain solutions is seeking a highly skilled Technical Account Advisor to join their team in Monterrey, Nuevo León.The ideal candidate will provide technical support and guidance to clients on cloud-based solutions, ensuring satisfaction and retention.A minimum of 3 years in technical support, strong knowledge of cloud services, and...
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Cloud Solutions Technical Account Advisor
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoA global leader in supply chain solutions is seeking a highly skilled Technical Account Advisor to join their team in Monterrey, Nuevo León. The ideal candidate will provide technical support and guidance to clients on cloud-based solutions, ensuring satisfaction and retention. A minimum of 3 years in technical support, strong knowledge of cloud services,...
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Technical Account Advisor
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoJob Title: Technical Account AdvisorAbout Blue Yonder:Blue Yonder, a leader in digital supply chain transformation, offers AI-driven platforms for comprehensive supply chain management. The company provides innovative solutions for various industries, focusing on planning, execution, and omni-channel commerce.Position Overview:The Technical Account Advisor...
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Technical Account Advisor Int
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoJob Title: Technical Account Advisor IntOverview:The Technical Account Advisor Intermediate will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working...
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Technical Account Advisor Int
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Job Profile: Technical Account Advisor IntAbout Blue Yonder: Blue Yonder is a global leader in digital supply chain solutions and omni-channel commerce fulfillment, leveraging AI and machine learning to empower businesses to predict and meet consumer demand efficiently. Our cloud-based platform enables companies to optimize inventory, labor, and...
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Technical Account Advisor Int
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Job Profile: Technical Account Advisor Int About Blue Yonder: Blue Yonder is a global leader in digital supply chain solutions and omni-channel commerce fulfillment, leveraging AI and machine learning to empower businesses to predict and meet consumer demand efficiently. Our cloud-based platform enables companies to optimize inventory, labor,...
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Technical Account Advisor
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoJob Profile - Technical Account AdvisorOverviewThe Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery...
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Technical Account Advisor Int
hace 4 días
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: - Technical Account Advisor - Int Other Comparable titles: - Technical Account Manager Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” - Seeking an astute individual that has a strong technical foundation along with excellent communication and...
