Technical Account Advisor
hace 4 semanas
Job Profile - Technical Account AdvisorOverviewThe Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.What you'll do:- Collaborate with the CSM to drive adoption and satisfaction- Produce and deliver monthly SLA reports to customers, and ensure SLA compliance*- Ensure adherence to SaaS policies and procedures- Own inbound customer calls / case handling- Drive all service management activities (incidents, change requests, enhancement requests, RCAs, customizations, etc.)- Own disaster recovery process and issue resolution- Responsible for proactive technical guidance for all JDA and customer IT projects- Create and own Customer Success Plans for relevant stakeholders- Collaborate & coordinate effectively with all JDA internal dept’s (Consulting, PD, Onboarding, - Solution, Service Management, etc.) for faster resolution of issues- Collaborate with Cloud Onboarding Manager to track and approve transition from Implementation to Delivery- Provide technical / feature-specific advice- Prepare for and participate in business reviews- Generating leads to help with up-selling and cross-sellingPrimary KPIs:1. Customer Health:SLA performance managementOperational efficiency improvement (incl. time to resolve account or CED escalations, backlog, etc.)2. Customer Satisfaction: NPS / CSAT scores, % customer retention, attrition, and churn3. Advocacy: % Growth in reference-able customers4. Overconsumption and underconsumptionSecondary KPIs:1. Adoption: Deployment, utilization, and value realization2. Commercial Growth3. Annual recurring revenue (Base revenue + pricing + upsell and cross-sell revenue - churned revenue)What we are looking for- Minimum of 4 years of experience in technical support or customer-facing role- Strong knowledge and experience with cloud services and technologies, such as AWS, Azure, or Google Cloud- Strong communication, presentation and escalation management skills- Experience working with clients and understanding their technical requirements- Ability to work independently as well as part of a team- Strong problem-solving and analytical skills- Experience with account management or customer service- ITIL and PMP knowledge is a plus.- Supply chain knowledge is an added advantageOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Technical Account Advisor
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Technical Account Advisor - Cloud ServicesOther comparable titles:- Associate Technical Account Advisor, Technical Account ManagerOverviewWe are seeking a highly skilled Technical Account Advisor to join our Cloud Services team at Blue Yonder.The Technical Account Advisor will be responsible for providing technical support and guidance to...
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Technical Account Advisor
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoJDA is a customer-focused, relentless work environment and in that spirit we are in the midst of transforming some of our service offering from a perpetual to a SaaS model. In that effort, we are looking to grow our team of Technical Account Advisors in our Cloud Services Group. The Technical Account Advisor is responsible for ensuring timely and...
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Technical Account Advisor Int
hace 7 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoBlue Yonder Job Profile: Technical Account Advisor IntAbout Blue Yonder: Blue Yonder is a global leader in digital supply chain solutions and omni-channel commerce fulfillment, leveraging AI and machine learning to empower businesses to predict and meet consumer demand efficiently. Our cloud-based platform enables companies to optimize inventory, labor, and...
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Cloud Solutions Technical Account Advisor
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoA global leader in supply chain solutions is seeking a highly skilled Technical Account Advisor to join their team in Monterrey, Nuevo León.The ideal candidate will provide technical support and guidance to clients on cloud-based solutions, ensuring satisfaction and retention.A minimum of 3 years in technical support, strong knowledge of cloud services, and...
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Cloud Solutions Technical Account Advisor
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoA global leader in supply chain solutions is seeking a highly skilled Technical Account Advisor to join their team in Monterrey, Nuevo León. The ideal candidate will provide technical support and guidance to clients on cloud-based solutions, ensuring satisfaction and retention. A minimum of 3 years in technical support, strong knowledge of cloud services,...
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Technical Account Advisor
hace 9 horas
Monterrey, México Blue Yonder A tiempo completoJob Profile - Technical Account Advisor Overview The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service...
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Technical Account Advisor
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoJob Title: Technical Account AdvisorAbout Blue Yonder:Blue Yonder, a leader in digital supply chain transformation, offers AI-driven platforms for comprehensive supply chain management. The company provides innovative solutions for various industries, focusing on planning, execution, and omni-channel commerce.Position Overview:The Technical Account Advisor...
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Technical Account Advisor Int
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoJob Title: Technical Account Advisor IntOverview:The Technical Account Advisor Intermediate will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working...
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Technical Account Advisor Int
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: - Technical Account Advisor - Int Other Comparable titles: - Technical Account Manager Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” - Seeking an astute individual that has a strong technical foundation along with excellent communication and...
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Technical Account Advisor Int
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completo**Job Description**:- Blue Yonder Title:- Technical Account Advisor - Int- Overview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in...
