Empleos actuales relacionados con Technical Account Advisor Int - Monterrey - Blue Yonder
-
Technical Account Advisor Int
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Job Profile: Technical Account Advisor IntAbout Blue Yonder:Blue Yonder is a global leader in digital supply chain solutions and omni-channel commerce fulfillment, leveraging AI and machine learning to empower businesses to predict and meet consumer demand efficiently. Our cloud-based platform enables companies to optimize inventory, labor, and...
-
Technical Account Advisor Int
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title:- Technical Account Advisor - IntOther Comparable titles:- Technical Account ManagerOverview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing...
-
Cloud Solutions Technical Account Advisor
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoA global leader in supply chain solutions is seeking a highly skilled Technical Account Advisor to join their team in Monterrey, Nuevo León. The ideal candidate will provide technical support and guidance to clients on cloud-based solutions, ensuring satisfaction and retention. A minimum of 3 years in technical support, strong knowledge of cloud services,...
-
Technical Account Advisor
hace 6 días
Monterrey, México Blue Yonder A tiempo completoJob Profile - Technical Account AdvisorOverviewThe Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery...
-
Technical Account Manager
hace 2 días
Monterrey, Nuevo León, México Siemens Digital Industries Software A tiempo completoWe are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture...
-
Maintenance Department Technical Advisor
hace 2 semanas
Monterrey Centro, México Talent Hub Mx A tiempo completo**Maintenance Department Technical Advisor****Salary**: $70,000 - $100,000 MXN per month**Location**: Monterrey District / Montemorelos, MexicoJapanese nationality.**RequirementsLanguages**- Japanese: Business level- Spanish: Business level**Experience**- Facility management in factories.- PLC electrical system maintenance (Omron, Mitsubishi, Siemens).-...
-
Technical Account Manager
hace 2 días
Monterrey, Nuevo León, México Siemens Digital Industries Software A tiempo completoWe are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture...
-
Technical Account Manager
hace 2 días
Monterrey, México Siemens Digital Industries Software A tiempo completoWe are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture...
-
Technical Account Manager
hace 2 días
Monterrey, México Siemens Digital Industries Software A tiempo completo2 days ago Be among the first 25 applicants We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start‑up, we have fun together while creating a world...
-
Technical Account Advisor
hace 7 días
Monterrey, México Blue Yonder A tiempo completoSupply Buyer (customer service, materials buy, inventory & capacity) Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary...
Technical Account Advisor Int
hace 24 horas
Job Title: Technical Account Advisor IntOverview:The Technical Account Advisor Intermediate will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working closely with customers to understand their technical needs, troubleshoot any issues they may have, and provide guidance and support to ensure they are getting the most value out of our services. Scope- Work as part of a global team of 100+ TAMs (US, Mexico, EMEA, India)- Act as a primary TAM for several accounts (number of accounts depend on complexity and ARR)- Act as a primary point of contact for customer escalations (resolve and/or prevent)- Work along with the triad to ensure that our customers are getting the benefit of using our products/servicesCollaborate with the CSM to drive adoption and satisfactionProduce and deliver monthly SLA reports to customers, and ensure SLA compliance*Ensure adherence to SaaS policies and proceduresOwn inbound customer calls / case handlingDrive all service management activities (incidents, change requests, enhancement requests, RCAs, customizations, etc.)Own disaster recovery process and issue resolutionResponsible for proactive technical guidance for all JDA and customer IT projectsCreate and own Customer Success Plans for relevant stakeholdersCollaborate & coordinate effectively with all JDA internal dept’s (Consulting, PD, Onboarding, Solution, Service Management, etc.) for faster resolution of issuesCollaborate with Cloud Onboarding Manager to track and approve transition from Implementation to DeliveryProvide technical / feature-specific advicePrepare for and participate in business reviewsPrimary KPIs:1. Customer Health:SLA performance managementOperational efficiency improvement (incl. time to resolve account or CED escalations, backlog, etc.)2.
Customer Satisfaction: NPS / CSAT scores, % customer retention, attrition, and churn3. Advocacy: % Growth in reference-able customersSecondary KPIs:1. Adoption: Deployment, utilization, and value realization2. Commercial Growth3.
Annual recurring revenue(Base revenue + pricing + upsell and cross-sell revenue - churned revenue)Generating leads to help with up-selling and cross-sellingOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours?
Find out here:Core Values- Diversity, Inclusion, Value & Equality (DIVE)is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inauguralDiversity Reportwhich outlines our commitment to change, and ourvideocelebrating the differences in all of us in the words of some of our associates from around the world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
