Customer Operations
hace 4 semanas
**About Us**Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.**About the Role**As a member of our team, you will have the unique opportunity to make your mark on the core of our operations. You will be in direct contact with our users and be responsible for performing cross-border transactions, providing support, and ensuring that Félix is delivering experiences in line with our standards. Additionally, you will generate analysis, reports, and insights regarding our operations and the customer experience. Finally, your proposals will directly impact the technology and the operations.To be successful in this role, you must be dynamic, autonomous, collaborative, and curious as we create new user experiences, improve existing products, and develop the Félix platform that will empower millions of Latinos in the United States as no other company does at the moment.**Responsibilities**- Answer customer queries regarding our service, onboarding, and online transactions- Research and resolve client inquiries verbally and in writing- Ensure accurate ticketing and documentation for each customer- Liaising with other departments within Felix to resolve complex customer inquiries- Collect insights from the frontline and convert them into actionable insights- Own relationships with customers- Work 1 day of the weekend with rotation between days**Requirements**:- Education: Recent graduate from any Business Major- Fluent in English (oral & written)- Have basic knowledge or experience in the remittance industry and customer support roles- Experience with G Suite products- Open to working on weekends- Good communication skills- Friendly and outgoing personality- Able to adapt to a fast-paced environment**What We Offer**- Competitive salary- IMSS- Infonavit- PTO- Year-end bonus (aguinaldo)- Remote work environment- Empowering opportunities for growth in a dynamic entrepreneurial environment**Equal Opportunity Employer**At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.- Want to learn more about our privacy practices? Check out our _Privacy Policy_._
-
Customer Service Operations
hace 2 semanas
Ciudad Juárez, México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONSCompany OverviewMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
-
Customer Service Operations
hace 5 horas
Ciudad Juárez, México Maxima Apparel A tiempo completoCUSTOMER SERVICE OPERATIONSCompany OverviewMaxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus...
-
Sr. Customer Operations Manager
hace 2 semanas
Ciudad Juárez, México Integer Holdings Corporation A tiempo completoBy living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.**Customer**We focus on our customers’ success**Innovation**We create better solutions**Collaboration**We create success...
-
Operations & Customer Support Manager
hace 5 días
Juárez, México ILNIA SOLUCIONES A tiempo completo**About the Role**: Ilnia is seeking an **Operations & Customer Support Manager**to oversee our day-to-day workflows, manage complex cross-functional initiatives, and ensure we deliver exceptional experiences to our customers. This is a critical role for someone who excels in **customer service, team leadership, and operational execution**. While prior...
-
Customer Operations Specialist
hace 2 semanas
Ciudad Juarez, México Integer A tiempo completoBy living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success...
-
Customer Operations Manager
hace 3 semanas
Ciudad de México Percepta International A tiempo completoCustomer Operations Manager MX-DF-Mexico DF**Description**:At Percepta, we bring first-class service across each market we support. As a **Customer **Operations Manager** in **Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.**What You'll Be...
-
Customer Success
hace 3 días
Naucalpan de Juárez, México Mayoristas De Partes Y Servicios, S.A De C.V. A tiempo completoA logistics and customer service company located in Naucalpan is seeking a Customer Service Operations specialist. The role involves enhancing the customer journey by resolving issues and coordinating across departments. Candidates should have 2-3 years of customer service experience, strong communication skills, and a detail-oriented approach. This position...
-
Customer Operations
hace 4 semanas
Ciudad de México OPINATOR A tiempo completoDescription**About us and this position**:Imagine working in a successful high growth technology company for large well-known national and international clients. OPINATOR is a high-tech company that develops and markets a cloud-based platform specialized in Customer Experience and Digital Marketing that are changing the way in which major companies interact...
-
Digital Operations Analyst
hace 5 horas
Ciudad Juárez, México Maxima Apparel A tiempo completoJob Description – Digital Operations AnalystAbout the position:Digital Operations Analyst supports the day-to-day operational tasks for our e-commerce, dropship, and marketplace channels. The profile will focus on order processing, inventory updates, shipment preparation, and coordination with warehouse and customer service teams. The position requires an...
-
Customer Service
hace 1 semana
Naucalpan de Juárez, México Reclutamiento It A tiempo completoA leading streetwear brand seeks a Customer Service Operations professional in Naucalpan to enhance the customer journey and support order flow. The ideal candidate will have 2-3 years of experience, excellent communication skills in English, and familiarity with Supply Chain workflows. This role includes responsibilities such as resolving customer issues...
