French Service Desk
hace 3 semanas
We are actively seeking a dedicated **French Service Desk Technician** to enhance our IT support team. In this role, you will provide **French IT support** and ensure efficient troubleshooting for our clients' technical issues, delivering high-quality **service desk solutions**.Key Responsibilities:- Respond promptly to incoming **service desk queries** related to **hardware, software, and network** issues in both French and English.- Accurately document all issues and resolutions in the **service desk ticketing system**, adhering to best practices in **ITIL**.- Collaborate effectively with cross-functional IT teams to ensure timely resolution of technical problems, enhancing the overall **service desk performance**.- Provide training and guidance to users in both French and English on IT processes and tools.**Required Skills**:- Fluency in **French and English**, with strong written and verbal communication skills for effective **service desk interactions**.- Proven experience in **IT support**, specifically within a **service desk environment**.- Familiarity with **ITIL** frameworks and best practices for **service desk management**.- Solid troubleshooting skills for **Windows, Mac, and network issues**, ensuring quick resolution in a **service desk setting**.- Ability to manage and prioritize multiple technical issues, demonstrating excellent **time management** in a **fast-paced service desk environment**.Desired Experience:- Previous experience as a **French service desk technician** or similar role is highly desirable.- Proficiency with **ticketing systems** and remote support tools to effectively assist users.- Strong problem-solving skills and the ability to communicate technical concepts clearly to clients.Why Join Us?By joining our team, you will become a vital part of our **French IT service desk**, committed to delivering exceptional technical support and contributing to the overall success of our organization.If you are passionate about **providing top-notch French service desk support** and thrive in a collaborative environment, we want to hear from youPay: $25,000.00 - $30,000.00 per month
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French Service Desk
hace 3 semanas
Monterrey, México Agile Global Solutions A tiempo completo**Responsibilities**:- Troubleshoot and resolve issues related to IT systems, software, and hardware.- Escalate unresolved problems to appropriate teams.- Maintain accurate documentation of issues and resolutions.**Requirements**:- Fluency in French (both written and spoken).- Strong communication and problem-solving skills.- Experience in a customer service...
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Service Desk
hace 3 semanas
Monterrey, México Atos Global A tiempo completoL1 Service Desk AgentEnglish/ Spanish/ Canadian French requiredOnsite/Temporary Remote- Applies understanding and knowledge of information systems products and services to assist users.- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.- Coordinates referrals to appropriate...
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Bilingual It Help Desk Agent – French/English
hace 3 semanas
Monterrey, México Atos Se A tiempo completoA global leader in digital transformation is looking for a Service Desk Agent in Monterrey, Mexico.You will serve as the first point of contact for users experiencing technical issues, leveraging your troubleshooting skills across various communication channels.Fluency in French Canadian and English is mandatory to assist a diverse user base.The role...
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Service Desk Technician
hace 3 días
Monterrey, México Protellhirestaffingsolution.com A tiempo completo**Troubleshooting**: Diagnose and resolve hardware, software, and network-related issues for end-users.- **Ticket Management**: Log and manage service requests and incidents in the IT service management (ITSM) system, ensuring they are documented and resolved within SLA (Service Level Agreement) guidelines.- **Escalation**: Escalate complex issues to second...
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French Canadian Help Desk Agent
hace 1 semana
Monterrey, México Atos A tiempo completo**Job Applicant Privacy Notice**: **French Canadian Help Desk Agent**: - Publication Date: Sep 5, 2025 - Ref. No: 536484 - Location: Monterrey, MX **Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **About Atos** Atos is a...
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Service Desk Technician
hace 3 días
Monterrey, México Protellhirestaffingsolution.com A tiempo completo**Troubleshooting**: Diagnose and resolve hardware, software, and network-related issues for end-users. - **Ticket Management**: Log and manage service requests and incidents in the IT service management (ITSM) system, ensuring they are documented and resolved within SLA (Service Level Agreement) guidelines. - **Escalation**: Escalate complex issues to...
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Service Desk Ti Jr
hace 4 semanas
Monterrey, México Open Service A tiempo completoPor crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario: LUNES A VIERNES 10:00AM A 7:00PM 1 GUARDIA SABATINA AL MES. HORARIO HIBRIDO HOME OFFICE / PRESENCIALSomos una Empresa 100% Mexicana con más de 30 años en el mercado brindando soluciones de valor par a nuestros clientes en...
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Service Desk Ti Jr
hace 3 semanas
Monterrey, México Open Service A tiempo completoPor crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario: LUNES A VIERNES 10:00AM A 7:00PM 1 GUARDIA SABATINA AL MES.HORARIO HIBRIDO HOME OFFICE / PRESENCIALSomos una Empresa 100% Mexicana con más de 30 años en el mercado brindando soluciones de valor par a nuestros clientes en...
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Service Desk Ti Jr
hace 1 día
Monterrey, México Open Service A tiempo completoPor crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario: LUNES A VIERNES 10:00AM A 7:00PM 1 GUARDIA SABATINA AL MES. HORARIO HIBRIDO HOME OFFICE / PRESENCIAL Somos una Empresa 100% Mexicana con más de 30 años en el mercado brindando soluciones de valor par a nuestros clientes...
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Analista Service Desk
hace 2 semanas
Monterrey, México Open Service A tiempo completoSomos una Empresa 100% mexicana con 27 años de experiência brindando servicios y productos de TI a importantes compañías nacionales e internacionales. Por expansión en nuestros servicios, te invitamos para que te puedas integrar a nuestro equipo como: **Analista de Service Desk** - **Disponibilidad**_ de Lunes a Viernes. - **Experiência**_ - De 6 a 1...
