Shift Lead Manager- Patrianna

hace 2 semanas


estado de méxico Bullfinch Recruitment A tiempo completo

Shift Lead Manager Role Overview

We have partnered with Patrianna who are on the lookout for a Shift Lead Manager.

Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.

The Shift Lead Manager will be responsible for leading the shift management team, ensuring seamless operations and high customer satisfaction across multiple shifts. This role involves strategic planning, team coordination, and continuous performance improvement.

Areas of Responsibility:
  • Lead the shift management team, providing oversight and guidance to ensure optimal shift operations.
  • Develop and refine shift planning strategies, including scheduling, workload distribution, and contingency planning.
  • Monitor daily shift activities, proactively addressing any operational issues that arise.
  • Conduct regular performance evaluations of shift managers, providing coaching and feedback to drive improvement.
  • Collaborate with other departments to ensure resource availability and efficient problem resolution.
  • Analyze operational data to identify trends, make staffing adjustments, and implement process improvements.
  • Ensure compliance with safety protocols, company policies, and industry regulations during all shifts.
  • Prepare detailed shift performance reports, highlighting successes, issues, and recommendations for future shifts.
  • Drive initiatives to enhance team efficiency, service quality, and overall customer satisfaction.
  • Serve as the key liaison between shift managers and upper management, ensuring smooth information flow.
  • Be responsible for seamless and effective customer complaint handling.
Experience:

✓ Minimum 3 years of experience in customer service related departments like CS, QA or shift management, with a minimum of 1 year in a team leadership role.

✓ Expertise in the iGaming/gambling industry is preferred.

✓ Strong experience in shift scheduling, resource management, and contingency planning.

✓ Exceptional analytical and problem-solving skills, with experience in reporting and performance analysis.

✓ Proven leadership abilities, with excellent interpersonal and coaching skills.

✓ Familiarity with customer support and shift management software.

✓ Adaptable, with the ability to respond quickly to changing operational demands.

#J-18808-Ljbffr
  • QA Specialist

    hace 3 días


    Ciudad de México, CDMX Patrianna A tiempo completo

    Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth. As a QA Specialist, you will play a...


  • estado de méxico Amazon A tiempo completo

    Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...


  • Ciudad de México, CDMX Reclutamiento y Selección A tiempo completo

    **Job Opportunity: Bilingual Lead Manager/CRM Manager/Lead Intake & Follow-Up Specialist** Are you an experienced real estate professional looking for a permanent work-from-home role? We're hiring a Lead Manager for a US-based real estate client! **Position Details**: Role: Lead Manager / CRM Manager / Lead Intake & Follow-Up Specialist Industry: Real...

  • Area Manager Jr.

    hace 3 semanas


    estado de méxico Servicios Comerciales Amazon Mexico S. de R.L. de... A tiempo completo

    Job Requirements: High school or bachelor's degree 1+ years of experience in Microsoft Office products and applications experience. 1+ years of professional experience. Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched...

  • Area Manager

    hace 2 meses


    estado de méxico Servicios Comerciales Amazon México S. de R.L. de... A tiempo completo

    Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...

  • Dispatching Team Lead

    hace 5 meses


    Ciudad de México Inter-Con Security Systems A tiempo completo

    **DISPATCHING TEAM LEAD - MEXICO CITY - ON SITE** The Dispatch Team Lead is responsible for ensuring and providing office support and exercising administrative duties and is responsible for providing support, guidance, and direction to Dispatchers, ensuring that local data applicable to the production, management, and maintenance of effective and efficient...

  • Dispatching Team Lead

    hace 6 meses


    Ciudad de México Inter-Con Security Systems A tiempo completo

    The Dispatch Team Lead is responsible for ensuring and providing office support and exercising administrative duties and is responsible for providing support, guidance, and direction to Dispatchers, ensuring that local data applicable to the production, management, and maintenance of effective and efficient schedules is well overseen and accurately...

  • Client Account Manager

    hace 4 semanas


    Ciudad de México, CDMX Builder Lead Converter A tiempo completo

    **Builder Lead Converter**: **Client Account Manager & Inside Sales Associate**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in home builder lead generation and sales, is seeking a talented and dedicated **Client Account Manager & Inside Sales Associate** to oversee and address onboarding new clients and support...

  • Shift Team Lead

    hace 6 meses


    México Continental A tiempo completo

    Your tasks - Contribution to the Main Maintenance KPI ´s: Expenses, MTTR, MTBF, MMR & Lost Time in compliance to Preventive Programs & Corrective Actions. - Ensure, together with the Maintenance Shift Leaders team, the receipt and delivery of pending tasks at each shift change as appropriate, in order to follow up on work orders in SAP PM. - Ensure the...


  • Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Area Manager to join our team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. As an Area Manager, you will be responsible for leading a team of Process Assistants, Shift Station Managers, and Delivery Service Providers in the day-to-day management of the delivery station.Key...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    Last Mile Operations Manager RoleAs an Area Shift Manager at Amazon, you will lead a diverse team to ensure seamless operations and meet customer demands. This hands-on role involves implementing team approaches to drive productivity, addressing challenges, and working closely with colleagues to maintain high standards.This role requires flexibility to work...


  • León de los Aldama, Guanajuato, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    As an Area Manager, you will lead and develop a team of Amazon Associates in a distribution warehouse environment. Your main focus will be motivating, mentoring, and coaching your team. A servant leader, you will ensure that your team has all the tools needed to succeed for any task during a shift. Engaging with your team during a shift to ensure the highest...


  • Santiago de Querétaro, Querétaro de Arteaga, México Bombardier Transportation Gmbh A tiempo completo

    Company Overview"At Bombardier Transportation GmbH, we design and manufacture advanced transportation systems that set the standard for excellence. We prioritize innovation, quality, and customer satisfaction to deliver unparalleled experiences.">About the Role"We are seeking an experienced Operations Manager to lead our second shift team at our...

  • Delivery Shift Manager

    hace 6 meses


    Toluca de Lerdo, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Station Manager with the chance to be based in Metropolitan Area of Mexico City or surrounding areas. Amazon is one of the most recognizable brand names in the world and we distribute millions...


  • Ciudad de México, Ciudad de México Novartis A tiempo completo

    **About the Role**As Regional Corporate Category Manager Operational Excellence, you will lead the implementation of sourcing plans for the Corporate category and manage innovation activities.Key Responsibilities:Translate global divisional category strategy into global, divisional, subcategory strategy and implement sourcing plans for the...

  • Java Lead

    hace 1 mes


    estado de méxico CRH Talento en IT A tiempo completo

    Descripción del Trabajo: Java Tech Lead Ubicación: CDMX (Toreo) - Híbrido (3 días presencial / 2 días home office)Responsabilidades: Traducir las necesidades del negocio en soluciones tecnológicas integradas para la cuenta digital de México. Liderar proyectos y equipos, y coordinar con especialistas en TI. Trabajar con APIs, microservicios y SSO....

  • Store Branch Manager

    hace 4 semanas


    Ecatepec de Morelos, México Pasteles Toluca A tiempo completo

    **Store Branch Manager at Pasteles Toluca**Key Responsibilities:Lead the store team to achieve sales and customer satisfaction goals.Manage store operations, including inventory, supply chain, and employee scheduling.Develop and implement strategies to increase sales and customer engagement.**Work Schedule:**Monday to Saturday, with Sundays off.**Shift...


  • Ciudad de México, Ciudad de México Shift Technology A tiempo completo

    About Shift TechnologyShift Technology is a pioneering company in the insurance industry, harnessing the power of AI to drive innovation and transformation. Our products have already benefited over 300 million policyholders globally, reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process.Role...


  • estado de méxico Amazon A tiempo completo

    Our Fulfillment Center in Cuautitlan Izcalli, MX is looking for an ICQA (Inventory Control & Quality Assurance) Area Manager Jr. to supervise safety, quality, customer experience, and productivity of our department.This entry-level role will work closely with Area Managers, process owners, and business leaders to balance workload ensuring that the...

  • National Sales Manager

    hace 2 meses


    estado de méxico Michael Page International México Reclutamiento Especializado S.A. de C.V A tiempo completo

    Lead a Sales team to continue developing an international company. International company with a high quality and performance focus. Sobre nuestro cliente Our client is a leading player in the industrial metal mechanic industry, with a significant presence across the country. With a team of over 1000 dedicated professionals, they consistently deliver...