Customer Service Lead
hace 4 semanas
Customer Service LeadMexico - InterlomasThis role is responsible for delivering good service to the customers in the region through management order processing on time, follow and develop the global strategy of OTC process looking for new tools in the ERP that help to be efficient, understand the end-to-end process and give recommendations to avoid extra expenses or give new solutions to improve the Supply Chain Cost and help to reach the sales target.Customer Service Lead is responsible too of managing the team of the region to give problem solving tools and merge with the other cross functional areas, under the different policies and regulatory process without forgetting the after sales service. Consistent follow up with demand planning and sales team to match the short term and long-term forecast. This role will also interact with key account, and operational areas with the customers to define better way of working of deliver and negotiate penalties and distribution fees.***Main Responsabilities**- Manage the back office to guarantee the processing on time in the ERP platform, with excellent communication with internal team.- Follow the end-to-end order process and ensure that the product is delivered on time to our customers complying the logistics requirements, avoiding losses and appointment delays.- Leads and manages the OTC strategy, with new projects or tools to improve the service, controls and the time of order processing.- Stablish the good communication with the cross functional areas and develop the KPIs of Supply chain to identify the opportunities like DR, FR, OT, OTIF, Claims, Returns and Refusals- Customer Service Facing, visit customers with the sales team and develop programs win to win to guarantee the deliveries, inventories, quality and product with the final consumers.**About you**- +5 years' experience in the role- Familiar with SAP functionalities- Influence / Negotiation / Leadership- Bias for action- Team Development- Able to coordinate with cross functional departments- Good verbal and written communication skills- Action orientated to deliver results under time pressure- Comfortable handling large amounts of data- Service oriented attitude- Able to adapt to changes quickly
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Customer Service Agent
hace 2 semanas
Tlahuac, México Marriott International - Customer Engagement Center A tiempo completoMarriott Customer Engagement Center. Mexico City. As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program. **Minimum criteria for the Customer Service Agent**: 100% English...
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Customer Service Agent
hace 2 semanas
Tlahuac, México Marriott International - Customer Engagement Center A tiempo completoMarriott Customer Engagement Center. Mexico City.As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program.**Minimum criteria for the Customer Service Agent**:100% English...
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Customer Service Team Lead
hace 1 día
Tlahuac, México Marken A tiempo completo**Title**:Customer Service Team Lead**Job Purpose**:The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company’s standards.**Main Duties and Responsibilities**:- Overseeing daily Customer Services operations...
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Customer Service Analyst
hace 3 días
Tlahuac, México McCormick A tiempo completo**Customer Service Analyst** You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work. We are...
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Customer Service Manager
hace 2 semanas
Tlahuac, México PPG Industries A tiempo completoAs a Customer Service Manager, you will form part of the Service Management track within the IT function. You will provide service delivery using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team, to guarantee the business...
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Customer Service Representative
hace 1 semana
Tlahuac, México Evolve CX A tiempo completoCustomer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...
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Customer Service
hace 5 días
Tlahuac, México OPL LOGISTICA DEL VALLE DE MÉXICO A tiempo completoSE PARTE DE NUESTRO EQUIPO DE TRABAJO, SOMOS UNA EMPRESA LÍDER EN TRANSPORTE SOLICITAMOS: Customer Service **Requisitos**: - Escolaridad: Superior concluida - Experiência mínima de 2 años - Indispensable experiência en Transporte y Logística - Disponibilidad de horario - Dominio de paquetería Office ACTIVIDADES: - Cotización de solicitudes del...
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Customer Service Rep. I
hace 3 semanas
Tlahuac, México Alcon A tiempo completoPrincipal Responsibilities:- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:- Remote Customer Service: Providing customer service and support via phone, online chat, or text including:- Call center-based customer support...
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Customer Service Agent
hace 1 semana
Tlahuac, México City Unscripted A tiempo completo**Customer Service Agent for City Unscripted** **Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days) **Exciting Job Opportunity: Become Our Remote Customer Service Agent** Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent...
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Customer Service Agent
hace 1 semana
Tlahuac, México City Unscripted A tiempo completo**Customer Service Agent for City Unscripted****Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days)**Exciting Job Opportunity: Become Our Remote Customer Service Agent**Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent who...
