Customer Success Manager, Amazon Business
hace 3 semanas
5+ years experience in implementation/project management roles for enterprise organizations- BA/BS Degree or certificate of completion of studies required- Must speak and write Spanish and English fluently- Experience providing technology project leadership to Enterprise+ customers- Understanding of the Procure-to-Pay cycleCome be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Key job responsibilitiesThe Customer Success Manager (CSM) is the focal point for multiple, concurrent implementation projects that vary in size and scope. The CSM is accountable for the following aspects of each project:- Analyze current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance- Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions- Define requirements and scope program for utilizing AB solutions- Oversee program execution including personnel assignment, project scheduling, and timely delivery- Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership- Assess program risks, anticipate challenges, and provide escalation management when necessary- Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption- Meet or exceed targets for customer and/or feature spend adoption- Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams- Demonstrate a high bar for executive presenceMexico City, DIF, MEX- Deep knowledge of procurement and source-to-pay processes and solutions and how they are implemented in ERP systems- Experience in planning and executing project delivery, working backwards from desired technical and functional outcomes and customer launch timelines- Consulting background- Experience with change management
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